Contact Center Operations Engineer (Onsite)
Quick Summary
Responsibilities
~2 min read- →
Experience managing incidents, service requests, operational tasks, and ticket queues using IT service management practices.
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Ability to troubleshoot production issues, identify patterns, and contribute to problem management activities that reduce repeat tickets.
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Curiosity, follow-through, and a practical interest in improving operational stability and user experience.
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Bachelor’s degree plus confirmed knowledge or experience, or equivalent experience.
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Ability to communicate clearly with technical teams, vendors, and business partners during normal operations and service-impacting events.
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Ability to establish relationships with resources who report to different managers and work effectively across teams.
HIRING SALARY RANGE: $90,000 - $115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Location & Eligibility
Listing Details
- First seen
- October 4, 2026
- Last seen
- October 4, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 49%
- Scored at
- October 4, 2026
Signal breakdown
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