~23d ago

Controls Technical Support Engineer 3

Bangalore-Karnataka-Indiamid

Technical Support EngineerCustomer

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Quick Summary

Overview

Who we are: Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years,

Technical Tools

Technical Support EngineerCustomer

Responsibilities

~2 min read

→Technical supports to maintain the Chiller Plant Automation System UP time, System Auto operations as per agreed SLA of all Data center sites and Key Accounts Customers.

→Technical inputs to the Service Ops team to resolve the Level 3 & Level 4 breakdown cases and Incident Analysis report to overcome future reoccurrence.

→Warranty sites - System stability, Involve SME in on site /off site requirements to maintain the Up time of system

→Support for quality improvement by providing feedback to regional and factory team on monthly basis

→Review all global products notifications / cyber security alerts and highlight to all regional team to act on rectifications / prevention process.

→Support diploma trainee program from India service operation and Skill enhancement of FLSP through technical training program (CPM, CFS commissioning & troubleshoot)

→Coaching FLSP through LPT, SoTech Training Modules

→Identify talent resources & Technical knowledge transfer to become the next level support

→Engage with 3rd Party systems technical resources to create strong in-house core teams to manage 3rd party applications functionalities

→Support field team with technical expertise to generate L&M business through CPM, CFS PSA Customers

→Support field team with technical inputs of obsolete components and follow up for upgrade and replacement

→Lead Technical Team to identify and support field team for 5 # CFS System upgrades / modernizations

→Support team through 04 technical audits, predictive analysis to generate L&M opportunities

→Technical support for early closure of calls, first time fix, respond by 24 Hrs. and closure of hot alert to improve NPS