Customer Care Support Supervisor 2

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

As the Area Service Support Manager, you'll lead and motivate a team of Inspection Schedulers responsible for the administrative coordination of our fire electronic and sprinkler inspection services. Your primary focus will be to ensure adequate scheduling coverage by managing your team to support local markets. Foster an inclusive culture that enhances performance through effective evaluation, training, and recruitment of your scheduling team.

You will drive branch outcomes by utilizing key performance indicators and optimizing workflow processes. Your responsibilities will include monitoring progress, measuring performance, and continuously seeking improvements to maximize productivity and ensure the quality of all scheduling activities. You will help shape and communicate our strategic initiatives to your front-line schedulers to achieve our collective goals.

• Strong verbal and written communication skills
• Proficient analytical skills and adeptness with MS Office, particularly Excel and Power BI
• Familiarity with Johnson Controls systems (Oracle ACE, Genesys, Optymus)
• Degree in Business Administration, Finance, or a related field preferred, or equivalent work experience
• 3-5 years of relevant industry experience, including local branch administration

• Previous supervisory experience leading administrative staff/schedulers
• Strong leadership competencies and organizational skills
• Ability to lead through change and embody the company's values to team members and customers

HIRING SALARY RANGE: $85,000-117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.