Customer Operation Associate

Cedar Rapids-Iowa-United States Of Americamid

Production TechnicianManufacturing & Production

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Quick Summary

Overview

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively,

Technical Tools

Production TechnicianManufacturing & Production

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What We Offer

~4 min read

✓Competitive Starting Pay

✓Paid Training

✓Global Advancement Opportunities

✓Referral Bonuses

✓Comprehensive BenefitsMedical/Dental/Vision insurance

✓Health Savings Account (HSA)

✓Life Insurance

✓401(k) savings plan with company match

✓Short-Term and Long-Term Disability

✓Employee Assistance Program

✓Wellness Program

✓And More!

✓Answers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.

✓Updates project/labor schedules as required by project owner.

✓Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.

✓Performs necessary cost transfers.

✓Prepare and submit billings.

✓Completes any additional documentation required for billing, i.e. certified payroll.

✓Reconciliation of accounts payable exceptions as necessary.

✓Assist installation teams as needed to reach revenue goals, which may include contacting vendors.

✓Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.

✓Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.

✓If needed, will interact with Customer to resolve receivable issues.

✓Processes invoice credits and rebill, as necessary.

✓Proactively contacts customers ensure customer satisfaction and a commitment to pay.

✓Maintains notes within appropriate systems.

✓Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.

✓Support subcontract process including ensuring all documentation has been provided to meet safety requirements, and any bonds are received and lien wavers are provided per contract requirements.

✓Assist project owners in resolution of issues.

✓Provide additional operations administration support, as required.

✓High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment.

✓Must have strong interpersonal skills to effectively communicate with both internal and external clients.

✓Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

✓Ability to prioritize work activities based upon financial impact to desired business goals.

✓Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.

✓Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

✓Associate’s degree preferred.

✓Experience and/or basic project accounting or costing principals is desired.