Customer Service Dispatcher

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

Full training will be provided.

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Act as a key point of contact for customers, responding to enquiries, providing updates, and ensuring a positive customer experience.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

• Strong customer service and communication skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone
   

• Experience in scheduling, planning, or coordinating workloads
• Knowledge of the security or engineering industry
   

#ADTcustomerservice