Customer Service Dispatcher Part Time

• Dispatch engineers using software, prioritizing jobs based on needs and job urgency. 

• Reallocate tasks and collaborate with engineers and management to resolve any issues. 

• Communicate with customers, managing expectations and resolving conflicts. 

• Build strong relationships with customers, providing solutions and feedback for improvement. 

• Track job progress to ensure timely completion and adherence to service standards. 

• Previous experience in a customer service or contact center role. 

• Strong planning, time management, and organizational skills with the ability to work under pressure. 

• Excellent communication skills, both written and verbal, with the ability to adapt communication styles. 

• Conflict resolution skills and a proactive approach to handling customer escalations. 

• Ability to use multiple systems and applications simultaneously, with strong attention to detail. 

• Experience working with dispatching software. 

• Familiarity with field-based operations and dispatching teams. 

• Knowledge of Johnson Controls Land-Based Security product range. 

• Strong problem-solving and analytical skills. 

• Experience managing performance and driving improvements through collaboration. 

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