22d ago

Customer Solutions Technician

3 Locationsmid

OtherCustomer Solutions Engineer

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Quick Summary

Key Responsibilities

To replace all detector batteries where necessary. To test panel and back-up batteries, replacing them where necessary. To check correct activation of the warning sounders.

Technical Tools

OtherCustomer Solutions Engineer

Responsibilities

~1 min read

To check correct functionality of systems including, but not limited to the following:
To replace all detector batteries where necessary.
To test panel and back-up batteries, replacing them where necessary.
To check correct activation of the warning sounders.
To check the system is able to operate normally on the standby batteries.
To check correct operation of all detection devices.
To check correct activation of signaling equipment to the Alarm Receiving Centre.
To check and clean CCTV and WIFI cameras.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).
To liaise with the service bureau in line with the Company requirements and procedures.
Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
Able to undertake other reasonable duties as requested by line manager.

Full UK manual driver’s license.
Have the ability to carry and climb ladders and to work at height.
Have practical skills to work with hand and power tools.
Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
Be available to work on a Rota based on-call shift
Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
Have excellent communication, relationship building skills and able to exceed customer expectations.
Be familiar with the use of technology like smartphones, tablets and PCs.
A security check will be conducted once an offer has been made to the successful candidate.