Customer Support Operator

Craigavon-County Armagh-United Kingdommid

OtherOperator

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Quick Summary

Key Responsibilities

Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting Answer intercoms and inbound telephone calls professionally,

Technical Tools

OtherOperator

What We Offer

~1 min read

✓Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

✓Paid Annual Leave, plus bank holidays (Holiday buy back option available)

✓Full Time (42 hours per week, 4 on 4 off shifts)

✓Extensive product and on the job/cross training opportunities with outstanding resources available

✓Encouraging and collaborative team environment

✓Career development through various career ladders including Customer Service

✓Dedication to safety through our Zero Harm policy

✓Access to business resource groups

Responsibilities

~1 min read

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Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
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Answer intercoms and inbound telephone calls professionally, quickly and effectively
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Effectively use the telephone systems and follow the guidance of the company policy and procedures
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Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
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Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
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Report any operational difficulties and problems to the supervisor on duty

What we look for:

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The ability to work under pressure, to be self-motivated and able to work independently or as a team member
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The ability to prepare letters, reports and documents in an accurate and concise manner
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The ability to communicate diplomatically and effectively, both verbally and in writing
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Sufficient investigative skills to identify the root cause of any problems identified
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SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
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IT literacy and a minimum of grade C in English and Maths.

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#GOSIA