Data Center HVAC TB Service Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls is a global leader in smart, healthy and sustainable buildings. In this role, you will lead truck-based HVAC service operations for data center customers across a regional territory, helping ensure reliable service delivery, strong customer outcomes, and safe field execution.

This position oversees HVAC domain service operations in a defined territory and directly manages a small team of Technicians and/or Technician Team Leads. You will be accountable for day-to-day service execution, team performance, customer satisfaction, and the on-time, accurate delivery of installations, inspections, and service commitments in a data center environment.

• →Provide day-to-day leadership and operational management for a truck-based HVAC service team supporting data center customers.
• →Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, SLAs, and customer expectations.
• →Direct the installation, inspection, and service work performed by Technicians and Technician Team Leads, ensuring quality, accuracy, and timely completion.
• →Manage labor utilization, staffing needs, and resource allocation across the territory to support current demand and future growth.
• →Monitor service performance, profitability, and operational metrics, including revenue, margin, forecasting accuracy, and cost control.
• →Coach, develop, and support team members to strengthen technical capability, customer communication, and field productivity.
• →Partner with branch leadership and cross-functional teams to resolve issues, remove barriers, and keep commitments to customers.
• →Support safety, compliance, and policy adherence across all service activities.
• →Maintain clear communication with customers regarding work status, follow-up actions, and service outcomes.
• →Contribute to service growth through customer account support, Labor and Materials (L&M) execution, and planned service activity where applicable.

• You will take ownership of outcomes, holding yourself and the team accountable for safe, high-quality delivery and professional customer service.
• You will stay close to the work, remove obstacles quickly, and keep priorities focused on what matters most to the customer and the site.
• You will use clear follow-up, practical problem-solving, and candid communication to improve service performance every day.
• You will work as one team across technicians, leadership, and support functions, building trust and using different perspectives to reach strong decisions.
• Use workload planning, dispatch discipline, and regular field review to balance urgency, quality, and labor efficiency.
• Track service execution closely so inspections, installations, and repairs are completed accurately and on time.
• Develop team capability through coaching, feedback, and consistent expectations in the field.

• University degree or equivalent experience.
• Minimum 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
• Experience directly managing or supervising technicians, team leads, or similar field-based employees.
• Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
• Experience working with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
• Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to work with Microsoft Office products and standard service management tools for reporting, planning, and documentation.
• Commitment to safety, compliance, and quality in a customer-facing field environment.

• Experience supporting data center customers or other mission-critical environments.
• Experience managing Labor and Materials (L&M) activity, planned service agreements, or service account performance.
• Experience with forecasting, margin management, budgeting, or account-level service reporting.
• Background in building controls, mechanical systems, or a similar technical trade environment.