FM Helpdesk Coordinator

Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.

• Pension plan (up to 7% employer match)

• Life assurance

• Employee assistance program

• Referral scheme

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  Manage and respond to FM enquiries across phone, email, and digital channels

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  Resolve complaints and feedback at first contact or escalate appropriately

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  Collaborate with internal teams to troubleshoot and resolve service issues

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  Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction

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  Support daily routines and contribute to continuous service improvement

• Clear and confident communication skills

• Strong time management and multitasking abilities

• Experience in fast-paced environments and B2B customer service

• A collaborative mindset and solution-oriented approach

• Familiarity with FM operations and large corporate clients (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
 

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