HVAC Branch Service Manager

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team where you can build your best future through meaningful work, learning opportunities, and a culture that values your voice, your ideas, and your growth.

The Branch Service Manager owns the day-to-day service business processes and team management for the branch, ensuring customer satisfaction and financial objectives are met. This role leads the local service support function, strengthens branch performance through effective use of service applications and business processes, and helps drive sustainable, profitable growth across all lines of service business.

• →Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• →Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• →Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• →Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• →Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• →Ensure training, communication, measurement, and reinforcement of processes and service applications.
• →Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• →Contribute to customer satisfaction, service team business plans, and account management activities as needed.

• Own the work with accountability, safety, and integrity by maintaining disciplined service operations and following through on commitments that matter to customers and the business.
• Stay close to the work and remove obstacles by understanding branch realities, supporting front-line teams, and acting quickly on issues that affect service delivery.
• Use clear metrics and disciplined forecasting to prioritize work based on financial impact, improve visibility, and support accurate business decisions.
• Improve every day by reinforcing process adherence, identifying gaps in service applications, and using candor and practical problem-solving to strengthen results.
• Win as one team by collaborating across branch roles, building trust with internal and external partners, and using diverse perspectives to accomplish shared goals.
• Communicate expectations clearly, provide coaching that builds capability, and keep the team aligned on standards, measures, and customer needs.

• Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience in basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and communicate with others at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.

• Associate’s degree.
• Prior dispatch experience.
• Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.