HVACR Service Operation Team Leader

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.

• Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration.
• Responsible for leading field service technicians across North East Italy to ensure best in class customer experience
• Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals
• Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided
• Drive talent development through active support
• Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations
• Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers
• Monitor field service work and vacation planning, ensure that internal processes are followed
• Reports competitors and trends central to the growth strategy for the service business
• KPI Operations; drive the team to operational excellence.

• Minimum 6 years successful field service experience in HVAC systems: repairs, on-site maintenance
• Bachelor’s degree or equivalent in engineering
• Previous successful experience in a supervisory / team leader role with team building skills
• Proven interpersonal, team, strategic thinking and analytical skills
• Assertive personality with a strong bias for action, results orientated, innovative, tackling tough problems with firm deadlines
• Fluent in Italian, with a very good knowledge of English reading, writing and presentation skills
• Sales acumen, hands on, can-do mindset
• Proficient in Excel, Word, Notes.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.