Procurement Team Lead

Johnson Controls is a global leader in building technologies and solutions. In this role, you will help keep procurement and procure-to-pay operations running smoothly by resolving invoicing and credit hold issues, improving visibility through reporting, and partnering across the business to remove barriers.

As a Procurement Team Lead, you will oversee Procurement-PTP-BSNA invoicing issues, drive root cause analysis and escalation resolution, and support continuous improvement across the team. You will work closely with accounts payable, field operations, procurement, and suppliers to align priorities, track performance, and keep urgent issues moving to closure.

• →Oversee and manage Procurement-PTP-BSNA invoicing issues.
• →Work with accounts payable, field operations, procurement, and suppliers to align objectives and execution plans.
• →Develop and execute root cause analysis action plans for credit holds.
• →Create executive-level updates on credit hold cases, barriers, and resolution progress.
• →Develop and maintain KPIs for the area.
• →Maintain SharePoint and Power BI dashboards.
• →Lead continuous improvement projects for top suppliers.
• →Monitor and remove barriers related to credit holds.
• →Resolve escalation issues in a timely and professional manner.
• →Lead urgent problem-solving and process improvement efforts related to Procure to Pay for BSNA.

• Own outcomes with accountability, accuracy, and integrity while managing invoicing issues, credit holds, and escalation follow-up.
• Stay close to the work and remove barriers quickly by coordinating with accounts payable, field operations, procurement, and suppliers.
• Use data to drive continuous improvement through root cause analysis, KPI tracking, SharePoint maintenance, and Power BI dashboards.
• Collaborate as one team to align actions, share updates, and support resolution when priorities shift.
• Communicate candidly and professionally with executive-level updates on case status, risks, and next steps.

• Bachelor's degree in Supply Chain Management.
• 3+ years of experience in Procurement, Procure to Pay, or other applicable experience.
• Experience working with accounts payable, suppliers, and cross-functional stakeholders.
• Strong analytical skills with the ability to perform root cause analysis and develop action plans.
• Experience maintaining KPIs and working with SharePoint and Power BI dashboards.
• Clear communication skills and the ability to prepare concise updates for leadership.