Sales Assistant / Customer Engagement Manager

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
 

We are looking for an energetic and customer-focused Sales Assistant / Customer Engagement Manager to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines sales support, customer engagement, and account management responsibilities to ensure an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.

• Support the sales team with daily administrative and operational activities
• Prepare quotations, sales reports, presentations, and customer documentation
• Maintain and update CRM systems, ensuring accurate customer and sales data
• Coordinate order processing and track customer requests
• Collaborate with internal departments to ensure timely delivery and customer satisfaction
• Monitor sales performance metrics and prepare regular reports
• Build and maintain strong relationships with Key customers
• Serve as the primary point of contact for Key customer questions, requests, and issue resolution
• Attend to networking events with customers
• Promote a customer-centric culture across the organization.

• 2+ years of experience in sales support, customer success, customer engagement, account management, or a related role
• Strong communication and interpersonal skills
• Ability to build trust and manage customer relationships effectively
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and CRM platforms (Salesforce)
• Strong problem-solving skills and customer-centric mindset.

• Experience with customer engagement or customer success programs
• Knowledge of sales processes and pipeline management
• Analytical skills with the ability to interpret customer feedback and engagement metrics
• Experience working in a fast-paced, customer-focused environment.

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.