Security Service Technician V

Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries. In this role, you will support intrusion, IP CCTV, access control, and fire alarm systems with responsive field service and clear customer communication.

As a Security Technician, you will be a trusted troubleshooter and service expert responsible for restoring and maintaining the performance of security and life-safety systems. You will work directly with customers to identify issues, complete service work, document findings, and provide recommendations that help facilities run reliably and efficiently.

• →Locate and alleviate trouble with damaged equipment or wiring.
• →Readjust, repair, or replace inoperative equipment and test systems for proper operation.
• →Inspect, troubleshoot, and service intrusion detection, IP CCTV, access control systems, and fire alarms when applicable.
• →Coordinate inspections and installations with police, fire departments, or other appropriate agencies as needed.
• →Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• →Test system operation to the customer monitoring center to confirm service connectivity.
• →Complete forms, service records, and customer paperwork accurately and on time.
• →Provide recommendations, solutions, and quotes to support repairs, improvements, and upselling opportunities.

• Own each service call with accountability, safety, and integrity, making sure the work is completed correctly and the customer understands the outcome.
• Stay close to the customer’s needs by asking clear questions, identifying the root cause quickly, and removing obstacles that delay restoration of service.
• Use a disciplined troubleshooting process to inspect, isolate, repair, test, and verify performance before closing out the job.
• Communicate candidly and document clearly so customers and internal teams have accurate information on findings, actions taken, and next steps.
• Improve every day by sharing practical solutions, supporting fellow technicians, and looking for better ways to solve recurring issues.
• Win as one team by collaborating with peers, customer contacts, and agencies to deliver reliable outcomes at the time of service.

• 5 years of experience in the low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
• Strong verbal communication skills and the ability to provide clear written or digital reports.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• Ability to work professionally with customers, explain repair steps, and provide service-focused guidance.

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload a ladder from a fleet vehicle and climb ladders safely.
• Ability to operate a fleet vehicle in a safe manner at all times.
• Strong customer service skills in a field service environment.