Senior Technical Engineer - Backup/Storage

Johnson Controls is seeking an experienced Senior Technical Engineer - Backup/Storage to support our global Rubrik backup environment. You will operate, implement, and continuously improve Rubrik data protection across on-premises, datacenter, and cloud workloads, ensuring backups are reliable, secure, recoverable, and compliant with recovery objectives.

•     Operate and support the global Rubrik environment, including Rubrik CDM clusters and Rubrik Security Cloud, covering daily health monitoring, job success, capacity, and upgrades.

•     Implement and expand Rubrik, including cluster and node deployment, workload onboarding, SLA domain design, replication, and archival.

•     Protect a wide range of workloads, including VMware vSphere, physical Windows, Linux, and AIX hosts, databases (e.g., Oracle, SQL Server), NAS file shares, and cloud workloads.

•     Manage SLA domains, retention, replication, and cloud archival policies aligned to business RPO and RTO requirements.

•     Troubleshoot failed backups and restores, perform root cause analysis, and work with Rubrik support on escalated cases.

•     Perform and coordinate restore testing, disaster recovery, and cyber recovery exercises, including immutable backups, anomaly detection, and ransomware recovery readiness.

•     Plan and execute Rubrik software upgrades, hardware refreshes, and capacity expansion across global sites.

•     Build backup reports and dashboards (e.g., Rubrik reports and Power BI) covering success rates, SLA compliance, capacity, and recovery readiness for the global landscape.

•     Automate routine operations and reporting using Rubrik REST APIs and scripting (e.g., PowerShell, Python), and maintain infrastructure-as-code where applicable.

•     Coordinate with storage, network, virtualization, database, security, and application teams, as well as datacenter partners and third-party vendors, to deliver and support backup services.

•     Manage incidents, problems, and changes through ITSM processes (e.g., ServiceNow), and provide evidence for internal and external audits.

•     Maintain runbooks, standards, and operational documentation, and mentor other engineers on Rubrik and backup best practices.

•     Evaluate new tools and technologies to improve backup performance, reliability, and operational efficiency.

•     Bachelor's degree in Computer Science, Information Technology, or a related field.

•     5+ years of hands-on experience in Rubrik operations and implementation, including Rubrik CDM and SLA-based policy management.

•     Experience protecting and restoring VMware, physical servers (Windows and Linux), databases, and NAS workloads with Rubrik.

•     Strong understanding of backup and recovery concepts, including RPO and RTO, retention, replication, immutability, air-gapped copies, and the 3-2-1 rule.

•     Good understanding of storage (SAN, NAS, and object storage) and of the networking needed for backup, such as DNS, NTP, firewalls, and bandwidth planning.

•     Strong Windows and Linux administration skills and scripting experience for automation.

•     Experience with cloud archival or backup targets such as AWS S3, Azure Blob, or OCI Object Storage.

•     Strong troubleshooting, written and verbal communication skills, and the ability to work with global teams and vendors.

•     Rubrik certifications and experience with Rubrik Security Cloud (RSC).

•     Experience with other backup platforms (e.g., Veeam, Commvault, Cohesity, NetBackup) and migrations to Rubrik.

•     Experience with Rubrik REST API, SDKs, or Terraform and Ansible automation.

•     Experience with Power BI for infrastructure and backup reporting.

•     Familiarity with recovery and resilience frameworks (e.g., NIST CSF, ISO 22301) and ITIL change management.

•     Experience with ServiceNow CMDB and asset discovery tools.