Service Coordinator

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• →Coordinating engineer appointments and managing dynamic diaries
• →Communicating with customers via phone and email to confirm schedules and resolve queries
• →Ordering parts, securing purchase orders, and completing permits
• →Navigating multiple customer portals and internal systems
• →Collaborating with Service Managers to optimize engineer productivity
• →Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• →Supporting KPIs and reporting to the Planning Team Manager

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

#LI-MS2

#LI-Hybrid

#ADTcustomerservice