Software Asset Management Analyst

What you will do

Are you passionate about turning data into actionable insights, improving governance, and helping organizations make smarter technology investments? Join our team as a Software Asset Management (SAM) Analyst and play a key role in optimizing software assets across a global enterprise.

In this role, you'll partner with colleagues across IT, Procurement, Finance, Legal, Security, and business teams to ensure software investments are effectively managed, compliant, and aligned with business needs. Whether you're building expertise in Software Asset Management or looking to further develop your career in IT governance and optimization, this is an excellent opportunity to gain exposure to global operations, industry-leading tools, and continuous learning opportunities.

How you will do it

• Help manage the lifecycle of software assets across a global organization, from procurement and deployment through renewal and retirement.
• Support software licensing compliance by analyzing entitlement, deployment, and usage data.
• Maintain and improve software asset data, contracts, and licensing records within ServiceNow SAM Pro and related platforms.
• Contribute to software audits, vendor engagements, and governance activities to help reduce risk and ensure audit readiness.
• Identify opportunities to optimize software usage, improve cost efficiency, and maximize the value of technology investments.
• Create reports, dashboards, and insights that support decision-making and drive continuous improvement.
• Collaborate with teams across IT, Procurement, Finance, Legal, Security, and the wider business to support effective software asset management.

What we look for

Required

• Experience in Software Asset Management (SAM) or IT Asset Management (ITAM) (software licensing, procurement operations, IT operations, vendor management, compliance, audit support).
• Understanding of software licensing models, including perpetual, subscription, SaaS, cloud, and enterprise agreements.
• Overview of Software Asset Management / IT Asset Management platform.
• Strong Microsoft Excel skills and experience working with large datasets, reporting, and dashboards.
• Experience supporting procurement, contract, inventory, or asset-related data.
• Strong analytical and problem-solving abilities.
• Effective organizational, prioritization, and stakeholder management skills.

Preferred

• ServiceNow, IAITAM, ITIL, or other relevant certifications, or a willingness to pursue certification.
• Hands-on experience with ServiceNow SAM Pro.
• Knowledge of licensing models and agreements from major software publishers.
• Exposure to software audits, compliance reviews, or publisher true-up activities.
• Experience working within a large, global organization.
• Familiarity with software financial management, software optimization, and technology governance practices.
• Experience supporting automation, reporting, or process improvement initiatives.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.

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