Technical Engineer - Microsoft 365

The Senior Collaboration & Messaging Engineer is responsible for the design, administration, support, and continuous improvement of Johnson Controls' Microsoft 365 collaboration and messaging platforms across the APAC region. The role serves as a technical leader for Microsoft Teams, Exchange Online, Microsoft 365 governance, security compliance, and emerging AI-powered workplace technologies.

This position partners with global engineering, operations, security, and business stakeholders to deliver a modern, secure, and productive digital workplace experience for employees worldwide. The engineer acts as the primary collaboration technical resource for APAC while supporting global initiatives and platform transformations.

• Administer and support Microsoft Teams, Teams Phone, Teams Rooms, and related collaboration services.
• Support collaboration platform migrations, consolidations, and modernization initiatives.
• Partner with operations teams to resolve escalated collaboration issues.
• Maintain service health, operational excellence, and user satisfaction.

• Administer Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, and messaging policies.
• Support email security initiatives including SPF, DKIM, and DMARC.
• Drive mailbox lifecycle management, retention, and archiving strategies.
• Assist with mergers, acquisitions, and divestitures involving messaging services.

• Implement and maintain Microsoft Purview compliance and retention controls.
• Support data classification, information protection, and governance initiatives.
• Partner with Cyber Security teams on messaging and collaboration security controls.
• Ensure compliance with enterprise standards and regulatory requirements.

• Support Microsoft 365 Copilot adoption and readiness activities.
• Assist in AI governance and platform enablement initiatives.
• Identify automation opportunities using Power Automate and Microsoft 365 services.
• Develop end-user guidance, training, and adoption materials.

• Participate in roadmap planning and Microsoft service change management.
• Evaluate new Microsoft capabilities and recommend adoption strategies.
• Develop automation scripts and operational efficiencies.
• Contribute to global standards, architecture reviews, and service improvements.

• Serve as the primary collaboration engineering contact for APAC stakeholders.
• Coordinate support activities across regional and global teams.
• Provide technical leadership during incidents and major platform changes.
• Support executive communications and business-critical collaboration initiatives.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.

• 5+ years supporting Microsoft 365 collaboration and messaging platforms.
• 3+ years administering Exchange Online and Microsoft Teams.
• Experience supporting multinational enterprise environments.
• Experience working with global teams across multiple time zones.

Required:

• Microsoft Teams Administration
• Exchange Online
• Entra ID (Azure AD)
• Microsoft 365 Administration
• PowerShell Automation
• Email Security (SPF, DKIM, DMARC)
• Microsoft Purview Compliance
• Messaging Routing and Mail Flow

Preferred:

• Teams Phone
• Teams Rooms
• Power Platform
• Microsoft 365 Copilot
• Power Automate
• M&A Tenant Integration Experience
• ITIL Service Management

• Strong written and verbal English communication skills
• Ability to influence globally without direct authority
• Strong problem-solving and troubleshooting capability
• Customer-focused mindset
• Ability to manage multiple priorities in a dynamic environment
• Cross-cultural collaboration experience

• Maintain collaboration service availability and operational KPIs.
• Reduce manual effort through automation and self-service improvements.
• Improve governance and compliance posture across collaboration platforms.
• Support APAC business units with high customer satisfaction.
• Contribute to Microsoft 365 Copilot and digital workplace transformation initiatives.
• Lead at least one major collaboration modernization or optimization initiative.