Global Project Lead/Customer Service

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Work with ERP Platform Transformation Global Team to define the project schedule and transition plan for Japan region

• Lead Japan region cross functional team to complete key milestones of the project (Listing of impacted applications/work processes, Solution confirmation, BAT/UAT and System & Business cut over)

• Lead process mapping & matching between next generation of ERP and existing work processes with cross functional team.

• Lead the solution agreement process for Japan specific requirements with Global and Regional team to protect customer values with optimum investment in the new platform

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• Transform Call Center to business growth driving organization to focus organization resource to sales creation activities (i.e. navigation of potential users to purchase)

• Work with Call Center Manager to identify and drive out non value added tasks as well as automating those tasks to free up organization capacity for revenue creation projects/activities

• Create revenue creation opportunities with commercial team through the navigation of potential users as customer/consumer front face

• Create projects with Commercial team to promote more customer orders on EDI platform versus fax and calls

• Work with Manager to maintain order accuracy and introduce technology to improve vendor productivity of order management work