Innovative Medicine_Customer Experience Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

• University Degree or above; MBA is a plus.

• Minimum 2–5 years of relevant experience in customer experience, omnichannel engagement, digital marketing, & consulting; pharmaceutical experience is a plus.

• Experience in project management is preferred.

• Strong customer-centric mindset, curiosity, learning agility, and ownership. Ability to think strategically and out-of-box while managing details and execution.

• Excellent oral and written communication skills in Mandarin and English.

• Strong interpersonal, planning, organization, and teamwork skills.