Product and Customer Value Manager - Neuroscience

Product and Customer Value Manager (PCVM) - Neuroscience

The Product and Customer Manager (PCVM) is responsible for the end-to-end assigned product’s performance including meeting the financial and non/financial targets. He/she plays a crucial role in managing key customers, ensuring their satisfaction, and maintaining strong relationships. He/She acts as the primary point of contact between the organization and its customers. In addition to the responsibility of brand performance planning and evaluation, commercial development, and implementation of the brand plan, Product and Customer Manager prioritizes key accounts management. This involves the strategic approach to key account planning and management, actively engaging with customers to understand their needs, addressing any concerns, and proactively seeking opportunities to enhance their experience. This function collaborates closely with local and regional colleagues on cross-functional level to safeguard the brand's integrity and protect our patients and business partners from any potential harm. Overall, this function serves as both an internal and external ambassador for the brand, fostering strong relationships with customers and representing the interconnection between the Country and the EMEA Strategy Organization.