Assistant Facilities Manager

• →Serve as a primary point of contact for clients, responding promptly and professionally to service needs and resolving routine and unexpected issues.
• →Coordinate and schedule service activities at assigned locations, initiating service requests when needed.
• →Manage work orders from intake through completion, monitor vendor-dispatched work for SLA compliance, and keep relevant systems and account data accurate and up to date.
• →Oversee vendors providing mechanical, electrical, plumbing, carpentry, HVAC, generator, critical-systems, and other contracted services; verify work meets contract and site requirements.
• →Review vendor invoices for accuracy, follow up on discrepancies, and complete invoice closeout.
• →Track site KPIs and monthly SLAs, identify potential performance gaps, and plan corrective actions with clients, vendors, and internal partners.
• →Partner with vendors and strategic sourcing on performance, safety, improvement opportunities, and savings; follow client and JLL communication protocols, contract requirements, and training standards.
   

• Bachelor’s degree or equivalent work experience.
• Proven record of providing excellent internal and external customer service.
• Strong interpersonal, problem-solving, and organizational skills, with attention to detail.
• Excellent verbal and written communication skills and the ability to communicate professionally with clients, vendors, and colleagues.
• Ability to work independently with minimal supervision in a fast-paced environment and demonstrate sound judgment, responsiveness, and creativity.
• Experience supervising vendor performance, including during off-hours and weekends when necessary.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams, and commitment to following the JLL Code of Ethics.
   

• Experience with CMMS or work order management systems; Corrigo experience preferred.
• Familiarity with HVAC and other building mechanical systems.
• Experience using business intelligence, data, reporting, and analytics to monitor performance and improve efficiency.
• Experience with SharePoint and PowerPoint.
• Experience coordinating or managing vendors across multiple building-service trades.
• Ability to develop service improvement plans using industry best practices.
• Experience identifying service-delivery efficiencies through continuous improvement, process re-engineering, or new tools.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!