India Region Lead - IFM

The India Region Lead is responsible for the strategic leadership, operational performance and integrated facilities management service delivery of the client's India portfolio, encompassing approximately 4 million square feet across owned and leased facilities, representing the majority of space in the broader APAC account portfolio.

Reporting directly to the Regional Account Director, the role holds overall responsibility for the performance of the India account operations, ensuring the consistent delivery of safe, compliant, efficient and high-quality facilities management services in alignment with contractual obligations, client expectations and regional business objectives.

This is a senior leadership position requiring a combination of operational expertise, commercial acumen, strategic thinking and strong client relationship management. The successful candidate will be expected to operate beyond traditional facilities management, providing meaningful business insights, identifying opportunities for value creation and contributing to regional account strategy, financial performance and portfolio planning.

The position will lead a geographically dispersed team of senior Facilities Managers and operational teams, providing direction and oversight across both hard and soft services while ensuring effective integration with specialist functions including Engineering, Projects, Workplace Experience, Sustainability and Health & Safety.

A key element of the role will be the ability to influence and coordinate outcomes across a matrixed organisational structure, working collaboratively with regional functional leaders and specialist verticals that may operate outside the direct reporting hierarchy.

The India Region Lead will act as a senior point of accountability for country-level service performance, operational risk, financial management and client engagement, ensuring that India operations contribute effectively to the wider APAC account strategy and performance objectives.

• Provide strategic and operational leadership across the client's India facilities management portfolio, ensuring consistent service delivery, operational excellence and alignment with regional account objectives.
• Take ownership of consolidated India account performance, driving accountability across facilities operations, service delivery, financial management, risk and client satisfaction.
• Lead and develop a geographically dispersed team of senior Facilities Managers and associated operational teams, establishing clear priorities, performance expectations and a culture of accountability.
• Translate regional account strategy into actionable country-level objectives, ensuring consistent implementation across diverse locations and operating environments.
• Maintain a comprehensive understanding of the India portfolio, including owned and leased facilities, service delivery models, operational requirements, stakeholder priorities and associated commercial obligations.
• Act as the primary country-level escalation point for significant operational, financial, service delivery and stakeholder matters, ensuring timely intervention and resolution.
• Identify opportunities to improve operating models, resource deployment, service integration and overall account performance through continuous improvement and innovation.
• Support the Regional Account Director in the development and execution of strategic initiatives that strengthen service performance, client relationships and long-term account sustainability.

• Develop and maintain trusted relationships with senior client stakeholders, acting as a strategic partner in the management and performance of the India portfolio.
• Represent India operations in regional account governance forums, management reviews, financial reviews and strategic business discussions.
• Provide clear, insightful and commercially informed reporting to the Regional Account Director, translating operational performance, financial results and portfolio risks into meaningful business insights and recommendations.
• Lead the preparation and presentation of India account performance for Monthly Management Reviews, Quarterly Business Reviews, financial reviews and other governance meetings.
• Anticipate client requirements and emerging business priorities, proactively identifying opportunities to improve service delivery, operational efficiency and workplace outcomes.
• Ensure effective communication and alignment between local client representatives, corporate stakeholders, country facilities teams and regional account leadership.
• Demonstrate strong commercial and business judgement when balancing service expectations, financial constraints, operational risks and longer-term portfolio considerations.
• Maintain a proactive and solutions-oriented approach to stakeholder management, ensuring that the India operation is viewed as a trusted contributor to the client's broader corporate real estate objectives.

• Oversee the delivery of comprehensive integrated facilities management services across the India portfolio, ensuring operational consistency, contractual compliance and high standards of service quality.
• Provide leadership and governance across hard services, including building engineering, mechanical and electrical systems, preventive and reactive maintenance, critical infrastructure and asset reliability.
• Oversee soft services delivery, including cleaning, housekeeping, landscaping, waste management, front-of-house and other applicable workplace support services.
• Ensure effective coordination and integration of services across owned and leased facilities, recognising the differing operational responsibilities, landlord interfaces and contractual obligations associated with each property type.
• Drive consistent application of account operating procedures, service standards, reporting requirements and performance management practices across locations.
• Ensure service delivery aligns with the Master Services Agreement, agreed scopes of work, contractual KPIs, critical KPIs and client-specific operational requirements.
• Monitor operational performance, identify recurring service challenges and implement corrective actions to improve reliability, customer experience and service efficiency.
• Oversee vendor and specialist service provider performance, ensuring effective contract management, compliance, service quality and continuous improvement.
• Support the mobilisation, transition and integration of new facilities, services and operational changes, ensuring effective resource planning, service continuity and governance.

• Take accountability for the financial performance of India facilities management operations, ensuring effective budget management, cost control, forecasting and financial governance.
• Work closely with the account Finance Team and Regional Account Director to monitor financial performance, understand variances and implement timely corrective actions.
• Maintain visibility of operational expenditure, financial commitments, accruals, forecasts and cost-saving opportunities across the portfolio.
• Ensure effective management of contractual financial obligations, including performance-related fee exposure, service credits, budget adherence and other relevant commercial risks.
• Develop and implement cost optimisation and productivity initiatives that contribute to the account's agreed savings glidepath without compromising safety, compliance, service quality or business continuity.
• Identify opportunities for improved resource utilisation, service delivery efficiencies, procurement optimisation and operational cost avoidance.
• Contribute to business cases, investment recommendations, capital planning and financial evaluations relating to facilities operations and portfolio improvement initiatives.
• Provide commercially informed analysis and recommendations to regional leadership, demonstrating an understanding of the wider financial and business implications of operational decisions.

• Maintain strong technical awareness of building services, engineering operations, critical infrastructure and asset management principles to provide effective leadership and oversight of operational outcomes.
• Work closely with regional Engineering leadership and specialist teams to ensure engineering compliance, infrastructure reliability, maintenance performance and asset lifecycle requirements are appropriately addressed across India facilities.
• Support the implementation of asset management strategies, including asset data accuracy, condition assessments, maintenance planning, lifecycle replacement and capital investment prioritisation.
• Maintain visibility of engineering risks, asset reliability concerns, infrastructure vulnerabilities and associated mitigation or investment requirements.
• Provide regional account leadership and operational oversight of project delivery activities within India, ensuring technical and non-technical projects are aligned with client priorities, business requirements and operational objectives.
• Collaborate with the Regional Projects function to monitor project performance, delivery milestones, budgets, risks and stakeholder requirements, ensuring appropriate escalation and resolution of issues.
• Ensure effective coordination between facilities management, engineering and project delivery teams, particularly where capital works, infrastructure upgrades or workplace changes may impact ongoing operations.
• Support the evaluation and prioritisation of capital works, infrastructure improvements, asset replacement programs and non-technical business initiatives.
• Ensure completed projects are appropriately commissioned, documented and transitioned into facilities operations, including relevant asset data updates, maintenance requirements and stakeholder handover.
• Promote effective collaboration across Engineering, Projects and other specialist functions, influencing delivery priorities and outcomes while maintaining alignment with established functional governance and reporting structures.

• Provide leadership and accountability for the implementation of health, safety, environmental and risk management requirements across India facilities management operations.
• Ensure compliance with applicable statutory regulations, building codes, fire and life-safety requirements, contractual obligations and client/JLL policies and procedures.
• Work closely with regional and local Health & Safety teams to promote a proactive safety culture, effective incident management and continuous improvement in operational risk controls.
• Maintain oversight of significant operational, engineering, vendor, compliance and business continuity risks, ensuring appropriate mitigation plans, escalation and tracking through to resolution.
• Ensure effective governance of contractor safety, permit-to-work systems, high-risk activities and specialist service provider compliance.
• Oversee the implementation and effectiveness of emergency preparedness, incident response and business continuity arrangements across the portfolio.
• Ensure significant incidents, audit findings and compliance gaps are investigated, communicated and addressed through structured corrective and preventive action plans.
• Promote a culture in which operational decisions consistently balance service performance, financial considerations, safety, compliance and the protection of client assets and personnel.

• Champion the delivery of a consistent, high-quality workplace experience across the India portfolio, ensuring facilities services support employee productivity, wellbeing and overall workplace satisfaction.
• Collaborate with Workplace Experience specialists and client stakeholders to identify and implement initiatives that enhance the workplace environment and employee experience.
• Support client workplace and occupancy strategies through effective facilities planning, service alignment and operational readiness.
• Ensure effective utilisation of Integrated Workplace Management Systems (IWMS), Computerised Maintenance Management Systems (CMMS) and other account technology platforms.
• Drive data accuracy, governance and reporting consistency across facilities, asset, space, occupancy and service performance information.
• Collaborate with regional specialists to translate portfolio data into meaningful insights supporting space utilisation, asset planning, operational investment and real estate decision-making.
• Promote the adoption of digital tools, reporting dashboards, analytics and process improvements that enhance transparency, operational efficiency and management decision-making.
• Support sustainability and energy management initiatives that contribute to the client's environmental objectives and long-term portfolio performance.

• Provide clear leadership, coaching and professional development to senior Facilities Managers and their teams, fostering a high-performing and collaborative country organisation.
• Establish effective management routines, communication structures and performance reviews to ensure consistency of service delivery across geographically dispersed locations.
• Influence and coordinate regional specialist and vertical functions, including Engineering, Projects, Sustainability, Workplace Experience, Procurement and Health & Safety, to ensure integrated delivery of India account priorities.
• Build strong working relationships across direct reporting and matrixed teams, demonstrating the ability to drive outcomes through influence, collaboration and stakeholder alignment.
• Ensure appropriate workforce planning, succession planning, capability development and resource allocation to meet current and future operational needs.
• Encourage innovation, knowledge sharing and the adoption of best practices across the India portfolio and wider APAC account.
• Support organisational change, service model improvements and regional transformation initiatives, ensuring effective engagement and implementation at country level.

• Recognised degree or equivalent professional qualification in Facilities Management, Engineering, Business Management, Real Estate, Property Management or a related discipline.
• Relevant postgraduate qualifications or professional accreditations in business management, facilities management, engineering or project management are advantageous.
• Strong understanding of corporate real estate operations, integrated facilities management and commercial service delivery models.
• Sound knowledge of financial management principles, contractual governance, business reporting and operational risk management.

• Significant professional experience in facilities management, corporate real estate services or integrated account management, ideally with at least 10 years of relevant experience and substantial senior leadership responsibility.
• Demonstrated experience managing large, complex, multi-site facilities portfolios, preferably within India and across geographically dispersed locations.
• Proven experience leading senior Facilities Managers, multidisciplinary teams and large outsourced service delivery operations.
• Strong background in both hard and soft facilities management services, with the ability to oversee complex operational environments and diverse service provider arrangements.
• Demonstrated experience managing client accounts or significant portfolio responsibilities, including financial performance, contractual obligations, service governance and senior stakeholder relationships.
• Experience operating within matrixed organisational structures, with a proven ability to influence functional leaders and specialist teams outside direct reporting relationships.
• Demonstrated financial and commercial acumen, including budget ownership, forecasting, cost optimisation, variance analysis and performance-related commercial risk management.
• Experience preparing and presenting executive-level management information, operational performance reviews, financial reports and strategic recommendations.
• Working knowledge of engineering operations, asset management, infrastructure reliability and capital planning within a facilities management environment.
• Experience supporting or overseeing technical and non-technical project delivery, with an understanding of project governance, budgets, schedules, risks and operational handover.
• Strong understanding of statutory compliance, health and safety, operational risk management and business continuity requirements.
• Familiarity with workplace experience, occupancy management, sustainability initiatives and corporate real estate performance objectives.
• Experience using IWMS, CMMS, financial reporting and other facilities management technology platforms to support operational and strategic decision-making.

• Strategic & Commercial Leadership: Ability to understand the wider business environment, translate portfolio performance into commercial insights and contribute meaningfully to account strategy.
• Client Relationship Management: Strong interpersonal and influencing skills, with the confidence and credibility to engage senior corporate stakeholders and regional account leadership.
• Operational Excellence: Comprehensive understanding of integrated facilities management and the ability to maintain high standards across complex, multi-site operations.
• Financial Acumen: Strong financial literacy, analytical capability and demonstrated ability to manage budgets, financial risks and cost optimisation initiatives.
• People Leadership: Proven ability to lead, motivate and develop senior managers and diverse operational teams.
• Matrix Leadership & Influence: Ability to align and influence specialist verticals and cross-functional stakeholders without relying solely on direct reporting authority.
• Risk & Decision-Making: Sound judgement when managing operational, commercial, safety and reputational risks.
• Communication & Executive Presence: Excellent written and verbal communication, presentation and reporting skills, with the ability to translate complex operational matters into clear business recommendations.
• Continuous Improvement: Proactive, analytical and solutions-oriented approach to service improvement, innovation and organisational effectiveness.
• Technology & Data Literacy: Strong proficiency in Microsoft Office applications, particularly Excel and PowerPoint, and comfort working with operational dashboards, reporting systems and facilities management platforms.
• Adaptability & Mobility: Ability to operate effectively in a dynamic regional account environment, manage multiple competing priorities and travel across India as required.

Performance will be assessed against agreed regional and country objectives, including:

• Integrated Service Delivery: Achieve agreed contractual KPIs and critical KPIs across India facilities management operations, maintaining consistent service quality, operational performance and client satisfaction.
• Financial & Commercial Performance: Deliver effective budget management, forecasting accuracy, financial governance and cost optimisation while minimising contractual fee risk and financial exposure.
• Regional Account Governance: Provide accurate, timely and commercially relevant performance reporting, financial analysis and strategic recommendations to the Regional Account Director and client governance forums.
• Engineering & Asset Reliability: Maintain effective oversight of engineering performance, critical infrastructure risks, asset management practices and lifecycle planning in collaboration with specialist functions.
• Project Delivery Integration: Ensure effective coordination and oversight of India project delivery activities, with visibility of agreed scope, budgets, schedules, risks and operational handover requirements.
• Risk, Safety & Compliance: Maintain appropriate statutory compliance, safety performance, operational risk controls and business continuity arrangements, with timely closure of significant findings and corrective actions.
• Workplace Experience & Client Satisfaction: Drive consistent workplace standards, positive stakeholder engagement and measurable improvements in employee and client experience.
• Continuous Improvement & Value Creation: Identify and implement service efficiencies, resource optimisation initiatives and cost-saving opportunities that contribute to agreed account financial and operational objectives.
• Leadership & Organisational Effectiveness: Build and maintain a capable, engaged and accountable country leadership team, strengthening collaboration across facilities management and regional specialist functions.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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