Senior Facilities Manager

Transform at JLL in our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.

Location: Seattle, WA 98101 (Downtown)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: Twice annually to Utah and Oregon client sites

Reporting to: Western Region IFM Lead

This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience.  The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. 

• →Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client’s global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service. 
• →Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.)
• →Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.
• →Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
• →Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
• →Coordination of Engineering teams for effective asset management and work order resolution.
• →Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• →Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• →Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
• →Assist in the development and implementation of the annual management plan within the area.
• →Accomplish key performance indicators as identified by the account lead and/or client leadership.
• →Participate in the monthly/quarterly/annual reporting appropriate for the client.
• →Maximize utilization of suppliers, preferred vendors/contractors.
• →Ensure compliance with JLL minimum audit standards and client’s standard processes.

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 5+ years of experience in client-facing roles within the 3rd party IFM corporate real estate industry
• Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
• Demonstrated experience managing multi-million dollar operating budgets and capital improvement projects
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
• Strong organizational and management capabilities
• Excellent communication and interpersonal skills
• Ability to forge and maintain robust working relationships
• Must be able to work irregular hours and/or weekends, as necessary
• Willingness to travel for site visits or as needed; to include some overnight within assigned region.

• Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent credential
• Corrigo CMMS experience

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.