Workplace Experience Coordinator

• →Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
• →Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
• →Ensure assigned spaces are client-ready and properly reset each day
• →Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards
• →Support work order creation and tracking via Maximo and/or CrowdComfort
• →Attend weekly planning meetings to review upcoming events and ensure preparedness
• →Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
• →Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
• →Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
• →Ensure compliance with EHS and client standards for all workplace and event activities
• →Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
• →Support implementation of new workplace standards in partnership with the Workplace Experience Manager
• →Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
• →Perform cleaning services of the restrooms
• →Perform other duties as assigned 

• High school diploma or GED equivalent
• 2+ years of experience in hospitality, workplace services, soft services, or operations
• Strong organizational skills with a proactive, solution-oriented mindset
• Excellent communication and client service skills
• Ability to prioritize, manage multiple tasks, and make sound decisions
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Experience with Smartsheet

• Experience working in a regulated environment

• Workplace experience or hospitality industry background
• Bachelor’s degree

• Regularly push/pull up to 10 pounds; frequently push/pull 10–25 pounds
• Combination of desk-based computer work and active physical work (walking, light cleaning, moving furniture, room resets)
• 100% onsite

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.