Customer Experience Operations

We are looking for a proactive, highly organized operations professional to improve the end-to-end experience of experts using a digital platform. In this role, you will lead cross-functional initiatives spanning onboarding, customer support, payments, and project matching. You will coordinate teams across Engineering, Operations, Product, and Talent Success to resolve issues, remove bottlenecks, and keep important projects moving forward. By combining structured problem-solving with data-driven insights and AI-powered tools, you will help identify friction points and implement practical solutions. The role offers significant ownership, requiring you to influence stakeholders, manage competing priorities, and deliver results in a fast-paced startup environment. This is an opportunity to shape operational processes, improve expert satisfaction, and make a measurable impact on platform performance.

• Experience founding or operating a startup, or working in a high-ownership role in operations, product operations, chief-of-staff functions, or a related field.

• Demonstrated ability to take initiative, manage complex workstreams, and deliver results in a fast-moving environment.

• Strong cross-functional coordination and stakeholder management skills, with the ability to influence engineers, operators, and other stakeholders without formal authority.

• Practical proficiency with AI tools, such as Claude, AI agents, and automation platforms, with a strong interest in discovering new ways to improve productivity.

• Excellent organizational skills, structured thinking, and sound judgment when prioritizing tasks and allocating resources.

• Clear, concise written and verbal communication skills, including the ability to communicate progress, risks, and action items effectively.

• Comfort working with ambiguity, adapting to changing priorities, and managing multiple initiatives simultaneously.

• Preferred: Experience with marketplaces, gig-economy or contractor platforms, customer experience, or talent experience functions.

• Preferred: Familiarity with SQL, spreadsheets, business intelligence tools, or other methods of analyzing operational data.

• Preferred: Experience building internal tools, workflows, or automations using no-code platforms or AI-powered tools.

• Ability to work from India, as this is a full-time internal position restricted to candidates based in India.