Customer Success Manager — Measure Marketing

As a Customer Success Manager, you will build trusted, long-term relationships with B2B clients while ensuring their digital marketing investments deliver measurable business results. You will connect SEO, paid search, content, and emerging AI-powered search strategies to outcomes such as visibility, qualified traffic, and lead generation. Acting as the primary client contact, you will translate complex performance data into clear insights, strategic recommendations, and actionable plans. You will work closely with SEO, PPC, content, web, and development specialists to keep projects aligned with client objectives. By proactively identifying risks and opportunities, you will strengthen retention, improve customer satisfaction, and support account growth. This is a fully remote opportunity requiring at least five hours of daily overlap with North American Eastern Time.

The ideal candidate combines customer success or account management experience with a practical understanding of digital marketing, analytical thinking, and confident client communication. You should be comfortable managing multiple stakeholders, interpreting performance data, and turning insights into business recommendations. The following qualifications are expected:

• At least 3 years of experience in customer success or account management within a digital marketing agency, SEO or SaaS company, or similar B2B service business.

• Working knowledge of SEO and PPC, including Google Ads and Microsoft Ads, with an interest in AI-powered search, Generative Engine Optimization (GEO), and Answer Engine Optimization (AEO).

• Ability to interpret GA4, Google Search Console, and dashboard data, identify performance changes, and explain their causes and implications.

• Strong data storytelling skills, with the ability to present clear, persuasive insights to business owners and senior decision-makers.

• Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, combined with the judgment to verify outputs and take responsibility for client-facing content.

• Experience managing projects through ClickUp or comparable platforms such as Asana or Monday.

• Familiarity with CRM systems, particularly HubSpot, and the ability to maintain accurate client and project information.

• Confidence handling challenging client conversations, managing expectations, addressing scope creep, and supporting at-risk renewals.

• Professional fluency in written and spoken English, with the communication skills required to work with North American clients.

• Ability to work remotely with at least five hours of overlap with North American Eastern Time.

Additional experience that would be advantageous includes:

• Familiarity with tracking, analytics, and digital marketing reporting platforms.

• Basic knowledge of conversion rate optimization, including landing page best practices, A/B testing, and conversion tracking.

• Experience with workflow automation tools such as Zapier or ClickUp automations.

• Previous experience supporting B2B customers, particularly SaaS clients.

• Understanding of net revenue retention, upselling strategies, and customer lifetime value.