Director of Strategic Operations, Litigation Support

The Director of Strategic Operations, Litigation Support will drive operational strategy, execution, and scalability within a fast-growing litigation support function. This role combines strategic planning, analytical problem-solving, and hands-on project leadership to turn complex challenges into measurable business outcomes. Working closely with senior leadership, you will improve operational efficiency, strengthen performance reporting, and support expansion into new jurisdictions and service lines. You will lead cross-functional initiatives, develop scalable processes, and establish the systems needed to support sustainable growth. The position also requires building expertise in court filing and Service of Process regulations to translate legal requirements into effective operational workflows. This is an opportunity for a proactive, data-driven leader who thrives in a remote environment where priorities evolve and ownership is essential.

The ideal candidate combines strategic thinking, analytical rigor, and strong execution skills, with the ability to manage complex initiatives independently and adapt as business priorities evolve.

• At least 5 years of experience in operations, strategy, or business operations, ideally within legal services, professional services, or a high-growth startup.
• Demonstrated ability to independently manage ambiguous, high-stakes projects from problem diagnosis through solution design and implementation.
• Proven experience managing multiple concurrent initiatives, including process rollouts, market or jurisdictional expansion, and leadership-driven projects.
• Hands-on experience developing and maintaining operational reporting frameworks covering SLAs, productivity, error rates, and other performance metrics.
• Experience partnering with product and technical teams to define requirements, evaluate trade-offs, and oversee projects from research through delivery.
• Strong analytical skills and the ability to learn complex, unfamiliar domains quickly, including court filing and Service of Process regulations.
• Excellent written and verbal communication skills, with experience preparing executive-level and board-ready materials.
• Experience working with people managers to improve performance through structured processes, coaching, and constructive feedback.
• A track record of scaling operations, teams, or processes across new markets, jurisdictions, or service lines.
• Comfort working in a dynamic environment with evolving responsibilities, shifting priorities, and a high degree of autonomy.
• Strong organizational skills, sound judgment, and the ability to translate strategic objectives into practical, measurable outcomes.