Flight Monitoring Specialist

Monitor group travelers' flight itineraries and proactively identify delays, cancellations, weather-related disruptions, and other potential travel issues.

Track flight statuses using specialized monitoring platforms and identify situations requiring immediate intervention.

Rebook and reticket travelers when disruptions occur, ensuring alternative arrangements are coordinated efficiently.

Research and resolve complex travel challenges using GDS platforms, airline fare rules, and flight-tracking tools.

Interpret and apply airline fare conditions, ticketing policies, and applicable travel regulations when making itinerary changes.

Communicate flight disruptions, alternative arrangements, and resolution updates to internal event teams and affected travelers.

Provide prompt, professional, and customer-focused assistance during irregular travel operations.

Coordinate with air purchasing and operations teams to ensure consistent support and effective disruption management.

Manage multiple travel situations simultaneously while prioritizing urgent requests and time-sensitive changes.

Maintain accurate information regarding flight statuses, rebookings, and traveler support activities.

Work independently while ensuring reliable coverage during assigned shifts and peak travel periods.

Previous professional experience in a travel-related role involving airline ticketing and GDS systems is required.

Strong understanding of airline ticketing procedures, fare rules, and itinerary modifications.

Experience with Travelport+ is strongly preferred.

Familiarity with flight-monitoring platforms such as FlightStats and FlightAware.

Proven ability to manage flight disruptions, including delays, cancellations, weather-related issues, and emergency rebooking situations.

Strong problem-solving skills and the ability to make quick, informed decisions under pressure.

Excellent customer service and communication skills, both written and verbal.

Ability to manage multiple requests and prioritize urgent travel situations effectively.

Knowledge of both domestic and international travel procedures.

Experience in corporate travel, group travel, meetings, or event-related travel is preferred.

Previous experience handling airline irregular operations and coordinating alternative travel arrangements is an advantage.

Strong geographical knowledge and familiarity with international destinations.

Ability to work independently while collaborating effectively with operational teams.

Flexibility to provide coverage during early mornings, evenings, weekends, and peak travel periods.

Fully remote working arrangement.

Flexible, part-time working opportunity.

Opportunity to maintain and apply professional travel industry expertise without committing to a full-time position.

Potential to supplement existing income through flexible assignments.

Opportunity to remain connected to the travel and airline industry.

Varied operational responsibilities involving group travel, meetings, conferences, and events.

Opportunity to leverage existing airline ticketing, GDS, and travel management skills.

Collaborative working environment with an experienced air purchasing and operations team.