Low-touch Customer Success Manager

Join a fast-growing, remote-first technology environment focused on helping businesses unlock the potential of automation and AI-powered workflows.
As a Customer Success Manager, you will manage a portfolio of approximately 30 enterprise accounts across the EMEA region, serving as their primary post-sales partner.
You will guide customers through onboarding, adoption, and renewal while helping them translate product usage into measurable business outcomes.
By building strong relationships with technical teams and executive stakeholders, you will drive customer engagement, satisfaction, and long-term value.
You will proactively monitor account health, identify risks, and coordinate solutions across internal teams.
You will also contribute to scalable customer success programs and playbooks that strengthen retention, expansion, and enterprise growth.

You are an experienced enterprise customer success professional who combines technical understanding, commercial awareness, and a strong focus on customer outcomes. You should bring:

• Proven experience managing a portfolio of enterprise SaaS customers and independently leading kickoffs, onboarding, stakeholder alignment, and quarterly business reviews.

• Technical fluency and the ability to engage confidently with IT and engineering stakeholders on APIs, integrations, authentication, technical environments, and automation architecture.

• The judgment to recognize technical challenges that require escalation and coordinate the right support.

• Commercial experience supporting renewals and expansion opportunities, including upselling and cross-selling, with a track record of contributing to retention and revenue growth.

• Strong analytical and value-oriented skills, with the ability to translate product usage into measurable business outcomes, ROI, and executive-level presentations.

• Excellent organizational skills and operational discipline, including the ability to manage competing priorities and maintain consistent customer engagement.

• Clear communication and relationship-building skills, enabling you to work effectively with both technical users and senior executives.

• A collaborative approach and experience partnering with Sales, Support, Solutions Engineering, and Product teams.

• An ownership mindset and the ability to build processes, adapt to ambiguity, and thrive in a fast-moving, growing environment.

• Curiosity about automation and AI, ideally with practical experience using automation tools, AI solutions, or workflow platforms.

• Experience working in a startup or scale-up environment.

• A degree or equivalent professional experience in Computer Science, Engineering, or another technical discipline.

• Familiarity with workflow automation, integration, or iPaaS platforms.

• The role is remote across eligible EMEA locations, including the United Kingdom.

• Visa sponsorship is available for Germany only. Candidates based in other countries must already have the legal right to work where they reside.

• English is the company's working language.