Manager, Online Merchandising

CanadaRemoteFull-timemid

Other

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Quick Summary

Requirements Summary

Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery.

Technical Tools

Other

As a Manager, Online Merchandising, you will lead e-commerce merchandising operations across a portfolio of premium beauty brands, ensuring engaging digital storefronts and a seamless online shopping experience. You will manage and develop a team of eMerchandisers while overseeing product catalogs, site navigation, search functionality, content publishing, and promotional execution. Combining operational leadership with data-driven optimization, you will improve merchandising quality, strengthen workflows, and accelerate the delivery of digital enhancements. You will collaborate closely with e-commerce, digital marketing, CRM, analytics, product management, and IT teams to translate business priorities into effective online experiences. The role also involves leading cross-functional technology projects, coordinating testing and releases, and evaluating performance after launch. This is an opportunity to influence digital commerce strategy, develop talent, and drive continuous improvement in a fast-paced, innovation-oriented beauty retail environment.

Merchandising team leadership: Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts.
Online merchandising operations: Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands.
E-commerce platform management: Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC).
Content and promotional execution: Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment.
Merchandising optimization: Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey.
Process improvement and governance: Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market.
Resource and workflow management: Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives.
Subscription program and vendor management: Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers.
Analytics and performance reporting: Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations.
Cross-functional collaboration: Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities.
Digital project leadership: Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements.
Release and enhancement management: Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery.
Quality assurance and user acceptance testing: Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment.
Experimentation and optimization: Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results.
Post-launch evaluation: Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization.
AI-enabled commerce: Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience.

Requirements

~2 min read

Professional experience: At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery.
Team leadership: Demonstrated experience leading, coaching, and developing e-commerce merchandising teams.
E-commerce platform expertise: Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance.
Digital project delivery: Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles.
Business and technical alignment: Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions.
Testing and quality assurance: Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation.
Vendor management: Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives.
Analytical capabilities: Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations.
AI awareness: Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization.
Project and time management: Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines.
Attention to detail: Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution.
Communication and collaboration: Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives.
Technical proficiency: Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
Industry knowledge: Familiarity with the beauty and prestige cosmetics market is an advantage.
Strategic mindset: Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities.

What We Offer

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✓Health coverage: Medical, dental, and vision insurance.

✓Financial protection: Life and disability insurance.

✓Retirement savings: A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms.

✓Paid time off: Paid leave, company holidays, and paid volunteer days.

✓Parental support: Paid parental leave.

✓Learning and development: Talent development programs, learning opportunities, and tuition reimbursement.

✓Career mobility: Opportunities for internal career progression and international mobility.

✓Employee discounts: Product discounts and annual complimentary product allowances.

✓Community and inclusion: Employee-led affinity groups and opportunities to participate in an inclusive workplace community.

✓Compensation: Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program.

✓Work arrangement: The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process.

✓Additional details: The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.