Payroll Support Manager

This role offers an opportunity to strengthen payroll operations, improve system performance, and ensure accurate, compliant, and efficient payroll service delivery within a high-volume organization. As Payroll Support Manager, you will oversee complex payroll issue resolution, support technology enhancements, and drive continuous improvements across payroll and timekeeping processes. You will collaborate with HRIS, IT, Finance, Tax, Compliance, and external vendors to maintain data integrity, strengthen internal controls, and address operational challenges. Using advanced reporting and analytics tools, you will identify trends, investigate discrepancies, and translate payroll data into actionable recommendations. You will also support audits, system implementations, automation initiatives, and organizational changes while helping colleagues develop their payroll expertise. This position is ideal for a detail-oriented, technology-driven professional who combines strong analytical skills with collaborative leadership and a commitment to operational excellence.

• Education: A bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or a related field is preferred.

• Professional Experience: At least five years of payroll operations experience, preferably in a high-volume, multi-state environment.

• Payroll Expertise: Strong knowledge of payroll operations, timekeeping systems, compliance requirements, internal controls, reporting, and audit processes.

• Systems and Technical Skills: Experience with payroll systems, system enhancements, integrations, testing, and reporting. The ability to troubleshoot technical issues and maintain data accuracy is essential.

• Advanced Analytics: Advanced proficiency in Microsoft Excel and Power BI, including data analysis, reporting, and automation.

• Problem-Solving: Demonstrated ability to resolve complex payroll escalations, identify recurring issues, analyze trends, and implement effective process improvements.

• Compliance and Risk Management: Understanding of payroll controls, audit readiness, documentation standards, and regulatory requirements.

• Project and Change Support: Experience supporting payroll-related projects, system implementations, process changes, or operational improvements.

• Communication and Collaboration: Strong interpersonal and communication skills, with the ability to work effectively across departments, coordinate with external partners, and communicate complex information clearly.

• Organization and Prioritization: Excellent organizational skills and the ability to manage competing priorities while maintaining accuracy and meeting deadlines.

• Leadership and Training: Previous experience leading projects, mentoring colleagues, or delivering employee training is preferred.

• Professional Certification: Certified Payroll Professional (CPP) designation is a plus.

• Physical Requirements: Ability to remain seated or in a stationary position for extended periods and communicate clearly to exchange information.

• Travel: Willingness to travel up to 10% based on business needs.