As a Physician Relations Team Manager, you will lead a team dedicated to strengthening physician partnerships and expanding patient referral networks across multiple clinical service lines. You will oversee daily team operations, develop outreach strategies, and establish performance goals aligned with new patient acquisition objectives. By leveraging CRM platforms, claims intelligence, and market insights, you will identify new referral opportunities and measure the effectiveness of outreach initiatives. You will collaborate closely with physician offices, practice operations leaders, and internal stakeholders to improve referral processes and remove barriers to patient access. This leadership role combines team development, strategic planning, performance analytics, and relationship management in a dynamic healthcare environment. With a nationwide remote working arrangement and regular travel, you will help drive sustainable growth while improving the patient experience.
Team Leadership and Development: Manage the day-to-day operations of the physician relations team, including recruitment, onboarding, performance management, coaching, and ongoing professional development. Foster a collaborative, results-oriented environment that supports individual growth and team success.
Performance Management and Goal Setting: Establish clear performance metrics and quarterly productivity targets aligned with new patient volume objectives across clinical service lines. Lead quarterly and annual target account planning, define outreach goals, and conduct regular team meetings and one-on-one check-ins to monitor progress and address performance gaps.
Physician Relationship Management: Coach, evaluate, and monitor team members' sales, relationship-building, and outreach skills as they engage with physician offices and their staff. Strengthen relationships with existing referral partners while identifying opportunities to expand the network of referring physicians.
Strategic Outreach and Referral Development: Develop and implement targeted outreach strategies using customer relationship management (CRM) data and third-party claims intelligence to identify prospective referral sources, prioritize high-value accounts, and support new patient acquisition.
Market Analysis and Campaign Optimization: Analyze market trends, physician referral patterns, and outreach campaign results to evaluate performance and determine return on investment (ROI). Use data-driven insights to refine engagement strategies, allocate resources effectively, and maximize the impact of physician relations activities.
Patient Acquisition and Operational Improvement: Partner with practice operations leaders to improve new patient acquisition processes, expand access to care, leverage technology, and eliminate administrative or operational barriers that create friction for patients and referring providers.
Field Intelligence and Strategic Recommendations: Gather insights from field activities and communicate relevant findings to leadership regarding patient scheduling, referral management processes, competitor strategies, and evolving physician needs. Translate these observations into actionable recommendations that support business growth and operational effectiveness.
Cross-Functional Collaboration: Work with stakeholders across clinical services, practice operations, and leadership to align physician outreach initiatives with organizational objectives, resolve operational challenges, and build consensus on priorities and improvements.
Operational Oversight and Policy Compliance: Supervise professional employees and ensure that team activities follow established policies, procedures, and performance expectations. Contribute to operational planning and process development while maintaining accountability for team outcomes.