Senior Client Success Manager

United StatesRemoteFull-timesenior

Customer Success ManagerCustomer

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Requirements Summary

4+ years of directly relevant experience in an interactive or digital marketing agency environment. Proven experience developing client relationships, providing strategic guidance,

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Customer Success ManagerCustomer

This role is an opportunity to lead strategic client relationships while helping organizations solve complex business and marketing challenges.
You will combine strategic thinking, digital expertise, and strong relationship management to deliver impactful client outcomes.
Working across multidisciplinary teams, you will guide initiatives spanning strategy, creative, media, social, web, content, and analytics.
You will serve as a trusted advisor to senior stakeholders while advocating for client priorities internally.
The position offers significant autonomy, with opportunities to influence account strategy, identify growth opportunities, and mentor teammates.
You will thrive in a collaborative, fast-paced environment where ideas, adaptability, and thoughtful problem-solving are highly valued.

Build trusted relationships with key client stakeholders and executive sponsors, serving as the primary point of contact for assigned accounts.
Partner with clients to understand business needs, objectives, decision-making processes, and customer lifecycles, translating them into effective strategies and initiatives.
Collaborate closely with account leadership and cross-functional teams to execute digital strategies and deliver work that meets or exceeds client expectations.
Represent client priorities internally while coordinating teams across digital strategy, creative, paid media, social media, analytics, web development, content, and project management.
Provide strategic insights based on marketing and industry expertise while identifying innovative solutions to complex business challenges.
Manage multiple client relationships, brand priorities, and initiatives simultaneously while balancing strategic opportunities with scope, priorities, timelines, and budgets.
Track and forecast key account metrics, ensuring projects remain on schedule and within budget.
Identify opportunities for account growth, innovation, and expansion while supporting the strategic vision across multiple brand responsibilities.
Resolve challenges in high-pressure, deadline-driven environments with sound judgment, business maturity, and a solutions-oriented mindset.
Mentor and support junior team members, contributing to their professional development and helping strengthen team capabilities.

Requirements

~1 min read

4+ years of directly relevant experience in an interactive or digital marketing agency environment.
Proven experience developing client relationships, providing strategic guidance, and delivering high-quality client service.
Experience leading or contributing to cross-functional teams across areas such as digital strategy, creative, paid media, social media, analytics, web development, and project management.
Demonstrated ability to manage multiple client stakeholders and competing brand priorities at the same time.
Strong business acumen with the ability to understand client businesses, identify opportunities, and connect marketing initiatives to broader business objectives.
Excellent communication, organization, critical thinking, and multitasking skills, with the ability to operate effectively in a fast-paced environment.
Self-motivated and comfortable working autonomously while maintaining a highly collaborative approach with clients and internal teams.
Strong problem-solving skills and confidence in developing and presenting creative, practical solutions.
A natural mentor who enjoys sharing knowledge and supporting the development of less experienced colleagues.
Experience with higher education, B2C retail brands, or complex product life cycles is a plus.