Senior Renewal Representative

The Senior Renewal Representative will own customer renewals and drive retention and expansion across a diverse portfolio of enterprise accounts. This role combines commercial accountability, strategic relationship management, and data-driven customer success to protect recurring revenue and uncover growth opportunities. You will manage customer relationships across a broad range of account values, from $10,000 to $1 million annually. Working closely with Sales, Product, Engineering, Support, Legal, Finance, and Revenue Operations, you will help customers realize value and strengthen long-term partnerships. You will also play a key role in building scalable renewal processes, customer health indicators, and executive business review practices. This is an opportunity to shape an evolving post-sale program while contributing directly to revenue performance. The role is remote within eligible U.S. states, with travel expected to remain below 15%.

• 4–6 years of experience in renewals, customer success, or account management within enterprise B2B software, with direct responsibility for retention or renewal targets.

• Demonstrated ownership of a renewal portfolio, including forecasting, proactive renewal planning, and accountability for commercial outcomes.

• A proven record of strong retention performance and success in achieving or exceeding targets.

• Confidence negotiating commercial terms, pricing, contract duration, and scope.

• Experience leading executive-level quarterly business reviews, including managing challenging customer relationships.

• Ability to interpret usage and adoption data and use insights to guide customer conversations and retention strategies.

• Working proficiency with Salesforce and a disciplined approach to maintaining accurate account and opportunity data.

• Strong commercial judgment, with the ability to recognize expansion opportunities and coordinate effective handoffs to sales teams.

• Experience managing accounts of varying sizes and complexity, from smaller customers to enterprise-level relationships.

• Adaptability, initiative, and enthusiasm for building processes in an evolving business environment.

• Preferred: Experience with consumption-based or usage-based pricing models, including true-ups and overage management.

• Preferred: Background in enterprise B2B SaaS, with exposure to retail, consumer packaged goods, or consumer brand customers.

• Preferred: Familiarity with quoting, order processing, or contract administration.