Technical Experience Specialst

IndiaRemoteFull-timemid

Other

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Experience Specialist based in India.

Technical Tools

Other

Take on a customer-facing role combining advanced technical expertise, consultative engagement, and revenue generation within a fast-growing SaaS environment. You will work with technically sophisticated trial customers and high-potential business prospects, helping them understand how an integrated CRM and marketing automation platform can support their goals. Through tailored demonstrations, technical guidance, and proactive follow-up, you will turn complex requirements into practical solutions and measurable business value. You will manage a high-value customer pipeline while maintaining ambitious engagement and conversion targets. The role also involves collaborating with peers, sharing expertise, and helping elevate the technical capabilities of the wider team. This is an opportunity for a commercially minded technical professional who thrives on ownership, autonomy, and customer success.

As a Technical Experience Specialist, you will guide advanced trial customers through their evaluation journey, combining technical solutioning with structured sales engagement to drive successful conversions.

Understand the needs of technically advanced and high-potential trial customers, recommending tailored solutions aligned with their business objectives.
Conduct consultative trial engagements and product demonstrations via Zoom, focusing on solution alignment, value articulation, and conversion outcomes.
Manage a higher-value pipeline of trial customers through proactive outreach, consistent follow-up, and disciplined pipeline management.
Develop and execute independent trial nurture strategies across multiple communication channels to maintain engagement and move prospects toward conversion.
Meet elevated performance expectations, including:
- Maintaining an engagement rate of at least 50% across assigned leads.
- Achieving a trial-to-paid conversion rate of at least 65%.
- Meeting a higher monthly recurring revenue (MRR) target than standard P2 roles.
- Use Zoom, phone, SMS, email, and ticketed support to deliver a seamless, high-touch trial experience.
- Provide advanced technical guidance across CRM configuration, marketing automation workflows, social media tools, funnels, website building, SEO, and third-party integrations such as Zapier and Make.
- Translate platform capabilities into clear business value, operational efficiencies, and potential revenue impact.
- Apply sound technical judgment and creativity to develop solutions that meet or exceed performance indicators.
- Identify opportunities to turn customer support and engagement interactions into meaningful sales and closing opportunities.
- Build strong relationships with customers by maintaining ownership of their experience throughout the trial journey.
- Collaborate with peers, mentors, and cross-functional partners to share best practices and improve team performance.
- Adapt responsibilities and priorities as business needs evolve.

Requirements

~2 min read

The ideal candidate combines advanced SaaS and CRM expertise with a proven commercial track record, strong customer communication skills, and the ability to independently manage a high-performing sales pipeline.

At least 2 years of experience with the relevant SaaS platform or in an equivalent Technical Specialist or SaaS role.
Bachelor's degree strongly preferred, or equivalent practical professional experience.
Demonstrated history of consistently meeting or exceeding sales quotas, achieving approximately 95–100% or more of targets for at least 6 consecutive months.
Advanced knowledge of CRM systems, marketing automation, social media management, funnel and website building, SEO, and integrations such as Zapier and Make.
Strong understanding of the SaaS competitive landscape and the ability to position platform solutions effectively against competing products.
Advanced proficiency with Google Workspace, Zoom, Slack, Facebook, Instagram, LinkedIn, and other relevant digital platforms.
Ability to explain technical concepts clearly to non-technical audiences and connect product capabilities to measurable business outcomes.
Strong consultative selling, customer engagement, and pipeline management skills.
Leadership capabilities, including the ability to influence others, mentor colleagues, and collaborate across functions.
Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences.
Strong organization, time management, prioritization, and follow-through.
A proactive mindset, sense of urgency, adaptability, and strong ownership in a fast-paced, high-performance environment.