Technical Product Support Specialist - Safety

As a Technical Product Support Specialist, you will provide expert guidance and technical assistance to customers seeking safety-related products and solutions.
You will help customers identify the right products, answer application questions, and troubleshoot technical issues across a broad product portfolio.
Through telephone support, you will work directly with end users, maintenance professionals, contractors, and internal commercial teams.
Your knowledge of occupational safety, health regulations, and industry standards will help customers make informed purchasing and application decisions.
You will also collaborate with product and sourcing teams, sharing customer feedback to improve product knowledge and support quality.
This remote role combines technical expertise, customer service, and continuous learning in a structured, customer-focused environment.
You will have opportunities to deepen your product knowledge through vendor training, hands-on learning, and regular customer interactions.

The ideal candidate brings substantial hands-on experience in a safety-related or scientific discipline, along with strong technical communication and computer skills. You should be comfortable researching product information, managing several applications simultaneously, and translating technical knowledge into practical customer guidance.

• At least 7 years of relevant professional or hands-on field experience in one or more of the following areas:

  • Occupational Safety and Health

  • Chemistry

  • Biology

  • Environmental Studies

  • Industrial Hygiene

  • Safety Engineering

  • Understanding of OSHA regulations and familiarity with other relevant regulatory and industry organizations, such as NIOSH, MSHA, NFPA, and ANSI.

  • Strong computer proficiency and the ability to work across multiple applications simultaneously.

  • Comfort using multiple screens or dual-monitor setups to research information, manage customer interactions, and document solutions.

  • Strong verbal communication and customer service skills, particularly when explaining technical information to customers with different levels of expertise.

  • Analytical and problem-solving abilities, with the capacity to identify appropriate products and troubleshoot application-related questions.

  • Attention to detail and the ability to follow established procedures and service schedules.

  • Willingness to continuously expand product knowledge through training and practical experience.