Director Technology Investment & Operations

The Director, Technology Investment & Operations provides strategic leadership across GTech investment planning, financial performance, operational governance, and supplier management. As a senior partner to GTech leadership, Finance & Accounting, FP&A, Procurement, Legal, and technology delivery leaders, the Director translates complex spend, capacity, portfolio, and supplier performance information into clear recommendations that strengthen forecasting, investment decisions, cost optimization, accountability, and operational outcomes.

· Lead GTech investment planning, budgeting, forecasting, and multi-year outlooks across operating expense, capital expenditure, portfolios, workforce, managed services, and technology run costs.

· Connect strategic priorities, business cases, demand, funding decisions, and value-realization measures through clear assumptions, controls, variance analysis, and accountability.

· Provide scenario analysis and decision support for investments, sourcing, workforce, capacity, cost risks, trade-offs, and transformation opportunities.

· Establish operating rhythms and executive reporting that integrate financial performance, portfolio execution, workforce capacity, supplier delivery, service performance, risks, and decisions.

· Define and monitor financial, investment, supplier, and operational KPIs and KRIs, translating trends into concise recommendations for leadership and governance forums.

· Strengthen reporting reliability, documentation, controls, and audit readiness through standardization, automation, data governance, and continuous improvement.

· Oversee supplier governance, contract financial administration, purchasing commitments, invoice validation, reconciliation, and payment controls.

· Ensure charges and supplier performance align with contracted rates, service terms, statements of work, consumption, deliverables, credits, and approved changes.

· Support negotiations, renewals, sourcing decisions, dispute resolution, cost optimization, consolidation, demand management, and value realization.

· Lead and develop global teams responsible for technology financial management, reporting, supplier governance, commercial operations, and operational analytics.

· Build trusted partnerships across GTech, Finance, Procurement, Legal, delivery organizations, and third parties while establishing clear accountability and a culture of continuous improvement.

· Drive a prioritized roadmap for process standardization, data governance, reporting, workflow automation, and management insight using SAP, Ariba, ServiceNow, enterprise planning tools, BI solutions, Excel, and PowerPoint

· Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, Economics, or a related field; an MBA, advanced degree, CPA, CMA, CFA, or relevant certification is preferred.

· 12+ years of progressive experience across technology finance, FP&A, investment analysis, technology operations, supplier management, consulting, or managed services, including 5+ years leading teams and complex workstreams.

· Proven experience managing large, multi-category technology cost bases and preparing executive-facing financial, investment, and performance materials.

· Demonstrated success leading investment governance, planning, cost optimization, supplier oversight, operational performance, or finance transformation in a complex enterprise environment.

· Deep expertise in technology investment management, FP&A, budgeting, forecasting, financial modeling, and executive reporting.

· Strong understanding of technology cost structures, including infrastructure, cloud, software, managed services, portfolios, capital expenditure, and workforce capacity.

· Proven experience in sourcing, outsourcing governance, strategic supplier management, complex contracts, service performance, and commercial negotiations.

· Ability to translate complex financial and operational information into concise investment choices and recommendations for senior leadership.

· Advanced leadership, stakeholder management, negotiation, analytical problem-solving, data governance, process improvement, and executive communication skills.