Operations Manager

Us-Ca-Montecitomid

OperationsOperations Manager

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Overview

Overview Operations Manager Open to candidates nationwide; must be willing to relocate to Santa Barbara About the RoleOur client, based primarily in Santa Barbara with regular time in New York City,

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OperationsOperations Manager

About the Role

~1 min read

Oversee daily operations, maintenance, and provisioning at both properties, from routine walk-throughs to coordinating vendors and tradespeople
Anticipate needs before they arise, keeping both homes stocked, fresh, and ready for the client's arrival at any time | on short notice
Build and maintain relationships with vendors and service providers, gradually taking on more ownership of those relationships as trust develops
Track open items and project status through clear, organized written updates
Exercise independent judgment on day-to-day decisions, including knowing when a decision point requires client communication.
Coordinate light entertaining support as needed (occasional gatherings, cocktail events), though this is not a primary focus of the role
Travel between Santa Barbara and New York as needed to support both properties
Document processes and preferences as you learn them, building toward a working operations reference for the household over time as well as project-specific portfolios
Be available and on-call for emergencies after hours and on weekends

A minimum of 5+ years of experience in estate management, operations management, or a similarly structured household or hospitality leadership role or motivated highly intelligent individual with parallel experience in another domain
Sharp, detail-oriented, and highly organized, with the ability to manage multiple moving pieces without dropping details
Excellent written and verbal communication skills; comfortable providing clear, thorough status updates
A self-starter who can work independently and make sound judgment calls, while knowing when to loop in the client
Honest and direct, someone who discloses issues proactively rather than minimizing or covering them
Willing to be hands-on and learn the specifics of each property, from the practical to the highly personal
Genuinely interested in learning the operational components of the environments as well as the client’s process and communication preferences, with a motivation to improve functional and managerial skills over time
High discretion and respect for the client's privacy and routines
Based in or willing to relocate to the Santa Barbara area, with flexibility to travel to New York regularly
Legally authorized to work in the United States
Able to undergo a detailed background check and provide excellent employment references