Bilingual Customer Service Representative

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OtherBilingual Customer Service Representative

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Quick Summary

Key Responsibilities

As a Bilingual Customer Service Representative, you will: Support Patients & Providers – Answer calls and emails, process payments,

Requirements Summary

✅ Fluent in Spanish and English (speaking, reading, and writing) ✅ Excellent communication and customer service skills ✅ Comfortable working in a fast-paced,

Technical Tools

OtherBilingual Customer Service Representative

Are you fluent in Spanish and English? Do you have a passion for helping people and solving problems? Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry.

• Competitive Pay – Starting at $16.50+/hour, based on experience

• Work-Life Balance – Monday to Friday, 8:30 AM – 5:00 PM (No weekends!)

• Comprehensive Benefits – Health, Dental, Vision, 401(k) with match, PTO & more

• Career Growth – Build valuable experience in healthcare, billing, and customer service

• Team Environment – Supportive, inclusive, and mission-driven workplace

Responsibilities

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Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
Keep Accurate Records – Document all communications and update internal billing systems
Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information

Requirements

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✅ Fluent in Spanish and English (speaking, reading, and writing)

✅ Excellent communication and customer service skills

✅ Comfortable working in a fast-paced, office-based environment

✅ Familiarity with Windows-based computer systems

Nice to Have

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⭐ 1+ year of customer service, medical office, or call center experience

⭐ Experience with medical billing, insurance, or front desk operations

⭐ Familiarity with Windows-based computer systems

High School Diploma or GED

Office setting with extended periods of sitting.
Ability to lift up to 35 lbs.

What We Offer

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✓Paid Training & Orientation – We set you up for success!

✓Paid Time Off (PTO) & Extended Illness Days (EID)

✓Health, Dental, and Vision Insurance

✓Life Insurance & Prescription Coverage

✓401(k) with company match

✓A diverse, respectful, and inclusive work culture

Select Medical is an equal opportunity employer committed to building a workforce that reflects diversity at all levels. Qualified applicants are considered for employment regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected status.

We are proud to be an equal opportunity employer and encourage candidates from all backgrounds to apply.

Ready to Take the Next Step? Apply Today!