KEB House Manager

The mission of Jubilee Housing is to build diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to individuals and families in the Adams Morgan, Mount Pleasant and Columbia Heights neighborhoods of Washington D.C. Jubilee operates more than a dozen properties totaling over 500 homes and has an active development pipeline of new affordable housing, including D.C.’s first urban aquaponics and hydroponics farm located in the basement and rooftop of one of our buildings. Jubilee also offers robust programming for residents and community members as they pursue life goals.   

Jubilee’s Justice Housing® model is built on the principle of providing deeply affordable homes with onsite or nearby services located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible. Jubilee is seeking individuals who want to work with us to ensure Justice Housing becomes a reality for all who need it. 

The House Manager is the senior on-site staff member at KEB, Jubilee's new workforce housing program for returning citizens, and the operational anchor of its 18-person residential program. This is a live-on position: the Manager resides in the building (in a separate staff unit with private quarters, bath, kitchen, and living area), provides scheduled day coverage, and serves as the primary on-call contact for serious incidents outside of scheduled monitor shifts. The Manager supervises House Monitors, maintains the safety and integrity of the residential environment, and coordinates daily operations with clinical and program staff.

• Oversee the day-to-day operations of the KEB residential facility, including building safety, common area conditions, and adherence to house rules and program expectations.
• Serve as the primary on-call contact for critical incidents outside of scheduled monitor coverage, including emergencies requiring judgment and de-escalation.
• Respond to and document serious incidents; coordinate with the Program Director and, as needed, emergency services.
• Ensure complete shift coverage across all hours; communicate promptly with the Program Director when gaps in monitor coverage arise.

• Directly supervise House Monitors, including onboarding, scheduling coordination, and regular one-on-one check-ins.
• Review shift logs and incident reports; identify patterns requiring follow-up with program staff or leadership.
• Model and reinforce consistent, trauma-informed approaches to resident interactions.
• Participate in performance conversations and corrective action processes in coordination with HR.

• Serve as the operational liaison between residential staff and the clinical and workforce development teams.
• Participate in case conferences and resident reviews; provide observations on residential behavior and engagement.
• Coordinate logistics for program activities, community meetings, and resident-facing events.
• Ensure new residents complete orientation and understand house rules, expectations, and available supports.
• Maintain accurate resident records and communicate move-in, move-out, and significant status changes to appropriate staff.

• Conduct regular building inspections; report and follow up on maintenance needs.
• Manage supply inventories for common areas and submit procurement requests as needed.
• Ensure documentation, logs, and administrative records are current and complete.
• Attend required staff meetings, trainings, and supervisory sessions.

• Bachelor's degree in social work, human services, or a related field preferred; equivalent experience considered.
• Minimum two years of experience in residential services, reentry programming, or a related human services setting.
• Prior supervisory experience preferred.
• Demonstrated ability to manage a residential environment and respond effectively to crises.
• Strong communication, organizational, and relationship-building skills.
• Certified (or ability to become certified) for first aid/CPR and/or Peer Recovery Specialist.
• Lived experience with the criminal legal system or reentry is valued and welcomed.

 Please be prepared to provide 3 professional references if you are selected for this role.

Jubilee Housing is an Equal Opportunity Employer

An on-site unit is provided to the House Manager as a condition of employment. The value of housing is treated in accordance with applicable tax and compensation guidelines. On-call obligations outside scheduled hours are for serious incidents requiring management judgment and will be documented.

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.