Fraud Analyst - Jumia (Full Time)

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Fraud AnalystData & AI

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Quick Summary

Overview

About Jumia: Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative,

Technical Tools

Fraud AnalystData & AI

Responsibilities

~1 min read

→Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks
→Track and report fraud and chargeback trends in the market, and propose solutions to address them
→Manage the credit card chargeback process for Visa and Mastercard transactions
→Carry out KYC document verification for Jumia Pay customers
→Work closely with the Customer Service team on risk-related topics such as blocked transactions or accounts and KYC
→Work closely with the Finance team on fraud refunds, chargebacks and related matters
→Follow and enforce all operational processes, including KYC, ATO, chargeback and dispute management
→Update necessary schedules for the Risk team

Bachelor’s degree in Economics, Finance, Mathematics or a related field
Good understanding of payment systems
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Analytical mind with strong problem-solving skills
Ability to analyze data and identify trends and patterns
Proven ability to manage multiple tasks simultaneously
Ability to work to deadlines and targets, and to prioritize tasks under pressure
Strong attention to detail
Autonomous and comfortable interacting with other departments
Good written and verbal communication skills
Ownership mentality and personal growth drive

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.