Enterprise Systems Quality Engineer - India

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

 

JumpCloud is looking for a naturally curious intermediate-level QA Engineer II to take ownership of testing across our core enterprise applications: Salesforce, NetSuite, and the MuleSoft integrations that connect them. This role is primarily focused on Salesforce testing with the opportunity to expand to our other systems. 
You will spend a significant portion of your time executing manual tests, documenting meticulous test cases, updating automation suites, and ensuring our day-to-day operations run flawlessly. 

 

We are a highly collaborative, globally distributed Enterprise Systems Engineering team. We are responsible for the reliability of our core enterprise applications. Our team spans multiple time zones, and we thrive on trust, accountability, and seamless asynchronous communication. We value curiosity and continuous improvement, and we actively support each other’s career growth. We operate with deep customer empathy and a discovery-driven mindset, and we work cross-functionally with Sales, Marketing, Finance, Data Analytics, Product, and Customer Success to achieve our goals.

Salesforce Testing: You will spend a significant portion of your time executing manual tests and meticulously documenting clear, comprehensive test cases.

Taking Ownership: Perform end-to-end testing for integration features and modules, and proactively identifying gaps in test coverage for critical business workflows (e.g., Lead-to-Cash).

Building Automation: Creating, maintaining, and scaling robust automated test suites for both UI and API layers to drive automation efficiency.

Communicating Asynchronously: Documenting exceptionally clear, detailed bug reports, test plans, and hand-offs to ensure that work continues smoothly while you are offline.

Solving Complex Problems: Analyzing business processes, identifying the root causes of defects in integration flows, and collaborating with developers to resolve them.

Collaborating & Mentorship: Working closely with cross-functional teams (developers, BAs, system admins) during your overlapping hours while being mentored by more senior team members.

Enhancing Pipelines: Supporting our testing pipelines to ensure quality checks are seamlessly integrated into our processes, and contributing to requirement refinement

Customer Experience: Testing with the customer user flow in mind and providing feedback to Business Analysts and Developers for improvements.

Salesforce Certifications: Holding certifications such as Salesforce Certified Administrator or Platform App Builder is a huge plus.

Deep Platform Knowledge: Hands-on experience navigating and testing core Salesforce features like Flows, Validation Rules, Custom Objects, Permission Sets, and Profiles.

Familiarity with Salesforce Tools: Experience using tools like Salesforce Inspector or the Developer Console to troubleshoot data and verify backend changes during manual testing.

Cloud-Specific Experience: Previous experience testing within Sales Cloud, Service Cloud, or Salesforce CPQ (especially given the Lead-to-Cash focus).

Release Management Awareness: An understanding of Salesforce’s tri-annual release cycle (Spring, Summer, Winter) and how to regression test against forced platform updates.

Proficiency in writing SQL and/or SOQL, creating reports in Salesforce, utilizing  data import tools and, Postman, JavaScript

Proficiency in automation frameworks (Testim), to test Salesforce, NetSuite and MuleSoft at the corresponding UI and API layers.

Hands-on experience with API testing.

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, we will accept equivalent experience.