Operations Associate (Proactive Posting)

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Read this first: this is a proactive posting. The role isn't open today.

We expect to hire more Operations Associates in the future, we just don't have the headcount signed off yet. Rather than wait and then scramble, we're putting the role out early to meet people we'd want to move quickly quickly with when it does open.

That means a slower timeline than a normal application and no guarantee at the end of it. If that's not worth your time right now, we completely get it.

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  Process lab test orders, ensuring timely and accurate delivery of results

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  Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues

• Monitor internal dashboards for system delays or outages

• Proactively troubleshoot and escalate issues across multiple internal platforms

• Provide direct support to customers via Slack, email, and internal ticketing systems

• Maintain SLA standards for response and resolution times

• Interact with clients primarily through chat, with occasional voice support

• Assist the Operations team with routine tasks to ensure smooth workflow

• Collaborate cross-functionally to support process improvements and documentation

• Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking

• 2-5+ years of overall professional work experience working with US-based companies

  • Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination

  • Experience handling medical data or lab results is a huge plus

  • Startup or small company experience is a strong plus

• Excellent communication skills, especially written (B2 English level minimum – business professional)

• Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment

• Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira