Bowling & Arcade technician

KEY DUTIES / RESPONSIBILITIES

Greeting guests warmly and providing information about bowling services and all PlaySpace activities. Assist with lane assignments, shoe rentals, and scoring systems.

Monitor bowling lanes to ensure proper functionality, addressing and resolving minor technical issues with lane equipment or scoring systems and reporting any unresolved issues to management.

Respond promptly and proactively to guest inquiries and requests.

Provide guests with guidance on proper bowling techniques and ensure all safety guidelines are followed, addressing any unsafe behaviors and reporting all incidents to management.

Maintain a clean and organized bowling environment, including ball return stations, seating areas, rental shoes, and bowl desk.

Ensure smooth and enjoyable guest experience while assisting with set-up, coordination and management for special events such as bowling leagues, tournaments, parties, etc.

Work closely with other cast members, including servers and bartenders, to provide a seamless guest experience.

Proactively monitor and manage inventory levels of bowling supplies such as balls, shoes, and accessories.

Performs other related duties as necessary or assigned.

Familiarity with event planning and coordination

Ability to work flexible hours, including evenings, weekends, and holidays.

QUALIFICATION STANDARDS

Education: GCE O' level, completed secondary schooling.

Experience: Minimum 2 years' customer service, preferably in a bowling center or recreational facility

Others: Mature, confident, assertive, proactive, positive attitude, and respectful. In addition, ability to assist all cultures and nationalities in a fair and consistent manner.

WORKING CONDITIONS:

a) Office Space:

PlaySpace Outlet - the Kandima Maldives

PERFORMANCE STANDARDS:

a) Specific financial measures of performance:

To be agreed at each appraisal

b) Specific non-financial measures of performance:

To be agreed on recruitment and at each appraisal.

c) General measures of performance:

As a senior member of the department, he/she is required to set the highest standards of performance both within his department and as an example for others outside his department.

d) Frequency of appraisal:

Performance to be appraised annually

e) Appraiser:

To be appraised by the PlaySpace Outlet Manager.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required