Housekeeping Supervisor

KEY DUTIES / RESPONSIBILITIES

• Ensure that all staff are aware of and follow departmental SOP's
• Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train staff to become multi skilled in all facets of housekeeping.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.
• Ensure that proper key controls are in place.
• Ensure all special requests are met, with reference to families visiting our resorts with children.
• To follow the instructions of superiors in order to maintain the department standards of cleanliness.
• Attend all departmental meetings called by Assistant Housekeeping manager / Executive Housekeeper as well as the Daily operational meetings (morning & evening).
• Brief Room Attendants either together or individually on the requirements for the day prior to each working shift.
• To update Supervisor's logbook at the end of each working shift and to give a full account prior to taking Off days/PH or any other leaves. The hand over should be done in person with the Assistant Housekeeping Manager.
• To ensure handing over of the section Keys, mini-bar status and assigned room status are logged and reported by the concerned Room Attendant before taking Off days and any other leaves.
• Read acknowledge understanding of the Expected Departure and Arrival list and ensure all the special request are being taking care of and communicated down to the line.
• Prepare daily 'Task Sheets' prior to working shift and distribute to the concerned Room Attendants and ensure issuing of appropriate guest rooms keys after signing on the 'Key Control Sheet' with IN/OUT timing.
• To ensure all the Guest Room Keys and Room Assignment Reports are received and completed at the end of every working shift and any uncompleted tasks OR maintenance defects to be reported to Assistant Housekeeping Manager / coordinator for further action.
• To proceed to assigned area and check and inspect all the expected arrival rooms within the assigned floor to make sure the rooms are well cleaned as per the Resort Standard, amenities and mini bar items are replenished before guest check-in and update the room status by the in-room Telephone.
• Check all the arrival rooms and a minimum of two occupied rooms for each room Attendant's section daily and complete the room inspection check lists.
• To report all check-outs and other information such as early make-up OR Late check-out to Room Attendants. And make sure to physically double check the checked-out rooms before the guest departure for any guest belongings left in the room, any breakages of furniture, removal of accessories etc If anything is found it should be informed immediately to Assistant Housekeeping Manager/Executive Housekeeper for action.
• To ensure baby cots and Extra beds are provided as indicated on the arrival list and prepared as per the housekeeping standards prior to guest arrival.
• Ensure to print an updated room status report from the system 'Maestro' and carry together with 'Rock & Roll' while on duty.
• To be fully aware of guest room deep cleaning program and to keep a record of all rooms deep cleaned in each section so that rooms are periodically deep cleaned on a rotating basis as advice by the Assistant Housekeeper.
• To check all the Housekeeping Pantries around the island ensuring enough suppliers, Linen, stationeries, Amenities and Chemicals are appropriate for the next day operation and kept clean and in good conditions. Pay attention to any signs of insect/rodent infestation.
• To respect and process any additional work relative responsibilities assigned by the Assistant Housekeeping manager/ Executive Housekeeper
• To be aware of any functions/special occasions held in the Hotel and cascade all service information to Housekeeping department to be fully familiar with the Kandima Service Delivery Standards and the Quality Assurance Audit and to follow these standards of service as they apply to the Housekeeping Department.
• Follows Kandima Service Delivery Standards operating standards at any time, in Housekeeping.
• To have a complete understanding of the K'Crew Handbook and to adhere to the rules and regulations of the Resort.
• Always maintain a high standard of personal appearance and hygiene by adhering to the Grooming Standards
• To have a complete understanding of and adhere to the resort's policy relating to fire, hygiene, health, and safety
• Always provide courteous and professional service.
• Make sure to deliver Guest Request within the time frame.
• Always wear the correct uniform and nametag.
• Make sure handles the Guest inquiries and complain in accordance with resort Policy.
• To guide and train all Housekeeping Team Members on a need to basis, observe work practices make recommendation to the Executive Housekeeper regarding further training
• Always show respect to the Guest and Team Members.
• Complete any special assignments or guest requests as required.
• To be willing and responsible to perform any duties as designated by Management.
• To ensure safe work practices, correct handling of chemicals is adhered to by all team members.
• To maintain good communication and team spirit through the Housekeeping Department
• Constantly strive to increase guest satisfaction.

• Always try to go the extra mile with every single guest and anticipate his/her needs
• Cultivates guest relation and rapport.
• Monitors guest satisfaction at least once per day.
• Always keep track of feedback from guest.
• If there is any comments, inquiries and complained from guests, reports to Assistant Housekeeping Manager / Executive Housekeeper
• Always be aware of the departmental Revinate result.
• Always provide guests with an enjoyable and memorable experience
• Minimizes the wastage.
• Aware and responsible to keep departmental target
• Promotes Team Member motivation
• To attend and actively participate in training sessions and monthly communication meetings
• To ensure punctuality, excellent grooming, and hygiene
• Be aware of the objectives of the department
• To keep excellent relationships with team, peers and all the colleagues of the resort.
• To respect and process any additional/relative work and responsibilities assigned by the housekeeping managers, and Executive Housekeeper.
• Upon employment, all staffs are required to fully comply with Kandima rules and regulations for the safe and effective operation. Employees who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Working Conditions:
• 1- Will be allocated to designated specific area at max of 80 credits by looking in to the operational requirement.
• 2- Provided office space at Housekeeping Office.
• General:
• Subject to the fact that you may from time to time be expected to work outside normal hours in order to meet reporting deadlines and take full responsibility of the department thereby extending his/her support whenever needed.

• Specific cleaning standard and productivity measures of performance: To be agreed at each appraisal.
• Frequency of appraisal: Performance to be appraised annually.
• Appraiser: To be appraised by the AEHK

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.