Kids Club Manager

OBJECTIVE

Manage and oversee all operations of the Kids Club (Kandiland) by ensuring the safety, well-being, and enjoyment of children, while delivering a memorable and brand-aligned experience that reflects Kandima’s values.

• →To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests.
• →To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• →To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal and team performance.
• →To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• →To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• →To contribute ideas and suggestions to enhance operational and environmental procedures in the Resort.
• →To actively promote the services and facilities to guests and suppliers of the Resort.
• →To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace including young ones.
• →Ensures that the all the areas of Kids club are fully compliant with Kandima standards.
• →Checks on an-on going basis that service standards, and cleaning in the Kids club (back and front of the house) are of the highest standards and takes any necessary corrective action.
• →Ensures the availability of all items (including toys of all the ages) and suggests the best alternative in case of shortage & maintain the stock.
• →Assigns operational responsibilities to subordinates and follows up.
• →Is aware of requirements in terms of safety and hygiene standards and checks that these standards are implemented and maintained in all services and guest areas and takes any necessary corrective action.
• →Follow-up maintenance request to relevant department within the set procedure and follow up through appropriate channels.
• →Execute all Kids club activities according to guidelines given by Management.
• →Lead a team to set up, pack up, and proactively provide supervision and assistance to all children each day.
• →Assist to organize and host social events, deliver briefings and generally interact with guests at all times.
• →Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager according to training you have been given.
• →Ensures that customer satisfaction is at the highest level through full implementation of standards, attention to details and personal attention to customer needs.
• →Gets feedback from customer on an on-going basis and suggest corrective actions to the Management.
• →Maintains a high customer service focus through a “Can Do …” & flexible attitude.
• →Handles queries and complaints in a timely, efficient and diplomatic manner.
• →Maintains a positive and outgoing attitude on the job.
• →Effectively communicates within the department & others.
• →Takes direction from Management regarding operational issues.
• →To keep up-to-date with the Revinate results and to seek to positively influence these results by following the Service standards.
• →Constantly strive to increase guest satisfaction through fun, creativity and range of educational experiences for all age group throughout the kid’s club operation.
• →Gets feedback from all customers at least one per day and report to Management
• →Ensures that all posters, promotion are up to date in the room and websites and other items within the guest’s view are in perfect condition.
• →Performs additional tasks as requested by the management.
• →To be aware of the financial objectives, follow up and work towards their achievement.
• →Control roster of the kids club in order to achieve maximum productivity and full use of multi-skilling opportunities.
• →To ensure that turnover and absenteeism are kept to a minimum level.
• →To ensure that all stocks and supplies are timorously requested, correct stock levels maintained and stored under optimum conditions.
• →To approve all store requisitions and ensures that items are kept at appropriate par level.
• →To fully maintain the operating equipment and inventories.
• →To contribute positively and providing both guests and fellow team-members with courteous, hassle-free workplace.
• →To assist in the on the job skills training and ongoing development of all staff in conjunction with the Learning & Development Manager.
• →Fully aware of the objectives of the property and the department
• →To seek direction and support on a daily basis.
• →To keep excellent relationships with team, peers, and all other colleagues of the Resort.
• →To report training needs to Learning & Development Manager.
• →To attend and actively participate in training sessions
• →To attend & manage daily operations briefing with team.
• →To ensure that all team members are aware of the Department Objectives
• →To conduct Probations & performance reviews for all team members at least twice a year.
• →To assign responsibilities to team members, provide appropriate guidance, coaching and support, and to check their performance periodically.
• →To monitor vacation/leaves for the department through careful planning, ahead of time.
• →Contributing ideas and suggestions to enhance the procedures in the Resort.
• →Keeping updated on changes to other areas of resort product and sharing such information with your team and department on an ongoing basis.
• →Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
• →To have a complete understanding and adhere to the Resort policy relating to fire, evacuations, hygiene & safety
• →Abiding by all work place health, safety and hygiene regulations at all times.
• →Abiding by the guidelines set out in the employee handbook & employment low.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.