Public Area Attendant

KEY DUTIES / RESPONSIBILITIES

• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times, in line with the hotel's Standard Operating Procedures for cleaning these areas.
• Ensure all health & safety requirements are adhered to.
• Ensure records are maintained for housekeeping inventory as applicable.
• Ensure that lost and found articles are processed properly
• Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
• Check the working roster prior to duties and act accordingly.
• Clean spots and shampoo carpets and upholstered furniture by using the shampoo machine.
• Polish metal surfaces and clean revolving doors, windows.
• Clean, vacuum and remove the trash from offices, Pathways, Jetty, Lobby, Washrooms and Outlets and other Areas assigned by the Supervisor
• Clean public restrooms and replenish supplies, such as hand soap, paper towels, toilet paper, etc.
• Inspect all equipment and report any repair requirements to the Public Area Supervisor
• Ensure that all equipment, tools, amenities are available and replenished as required.
• Assure the cleanliness and orderliness of the working area.
• Take responsibility all the keys issued to you and sign- IN/OUT on the 'Key Control Sheet' provided
• Ensure to have daily 'Work Assignment Report' prior to each working shift and plan cleaning of Public Areas with Supervisor.
• Ensure to follow the weekly / monthly deep cleaning programs and act accordingly.
• Ensure the cleanliness and the maintenance of responsible Trolley and Cleaning equipment's. Prepare personal bucket with cleaning equipment's, chemical and other tools as needed to clean Public Areas.
• Keep the Pantry cleaned and ensure all the items are properly arranged and in good condition. Report lack of Linen, stationeries, Amenities, Chemicals needed for the operation to a Supervisor.
• If returning from personal off time/leave, make sure to read and understand the handover logbook before starting duty and raise any questions.
• To report all lost and found items to Supervisors and act according to the Resort procedure
• Must be aware of how to maintain the highest possible standard and appearance all the time use the common sense and flexibilities when wherever possible
• To assist supervisors in conducting frequent checks in his department with regards to courtesy, service quality and ensure that all standards are maintained
• To make a round of entire assigned area, checking for items in need of immediate attention such as blown road lights, broken ashtrays, bins, areas to be cleaned etc.. and inform to Housekeeping coordinator for corrective action
• To maintain effective, professional and cordial Guests relations and to take the initiative to strive towards service excellence.
• Ensure the proper and systematic reporting of work completed when appropriate.
• To undertake any other duties assigned from time to time by the Supervisor.
• To respect and process any additional work relative responsibilities assigned by the Assistant Housekeeper / Executive Housekeeper.
• To be aware of any functions held in the Hotel and all service information required from the housekeeping department.
• Cleans rooms, hallways and restrooms.
• Cleans and maintains restaurants and banquet halls.
• Sweeps carpets
• Empties ashtrays and urns.
• Polishes furniture and fixtures
• Vacuums and polishes elevators.
• Keeps the front of the hotel free from trash
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
• Washes walls and ceilings, moves and arranges furniture, and turns mattresses.
• Sweeps, mops, scrubs, waxes, and polishes floors.
• Dusts and polishes metal work.
• Collects solid linen supplies in floor linen closets.
• Maintains housekeeping carts.
• Removes trash collected by room attendants.
• Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
• Responsible for maintaining a time schedule for cleaning of their areas.
• Responsible for spring cleaning of their area as per the schedule given to them.
• Authorized to enter offices for maintenance or other activities like pest control, shampooing of carpet etc.
• Working Conditions:
• General:
• Subject to the fact that you may from time to time be expected to work outside normal hours in order to meet reporting deadlines and take full responsibility of the department thereby extending his/her support whenever needed.

• Specific financial measures of performance: To be agreed at each appraisal.
• Frequency of appraisal: Performance to be appraised bi-annually.
• Appraiser: To be appraised by the Executive Housekeeper.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.