Transport Supervisor

OBJECTIVE

• Be responsible for boat transfers and ensure that passengers are taken to their destinations comfortably and safely.
• Maintain the boats in proper running condition.
• At all times, maintain a high level of customer focus and fulfil their needs and requests in a proactive and timely manner.

REPORTING TO THIS POSITION

Captain

Crew

KEY DUTIES / RESPONSIBILITIES

• Every evening check the schedule for transfers and excursions for the following day. Be familiar with the details regarding the trips including number of guests, their names and any special requirements.
• Responsible to conduct daily briefing meetings, update notice board for the next day, check vessels’ logbooks, check time sheets are filled in timely and properly, maintain transport stock and do ordering if required.
• Prepare boat set up, according to the requirements of the trip and the operating procedures. Always make sure there are sufficient cold towels, beverages (water, firefly) and sea sick bands and bags required for each trip. Additionally, during rainy season, make sure that there are enough raincoats and towels available on board.
• Ensure that the boat is clean, set-up and waiting on the guest jetty, 30 minutes prior to each trip. All team members must are to the Resort grooming and uniform standards.
• To arrange assistance to the boat Captain if he needed any during the trip and while on duty.
• Assist the guest at all the time during the trip and pay special attention in inclement weather

• Always follow the maritime law, rules and regulations as set forth by the Ministry of Transport & Communication of the Republic of Maldives.
• Ensure all requirements on Sea Worthy certificate are followed by the crew and captain.
• Ensure clean the boat and equipment within according to the cleaning schedule. Ensure that the boat is in good working condition at all times and report any maintenance issues immediately. Follow up maintenance issues with boat captain or Coordinator until it is resolved.
• Arrange the maintenance and at times, build anchor points and nautical navigation lights.
• Always take precautionary measures to avoid any risky incidents. For example, ensure there are no petrol leakages that life jackets are available, that fire extinguishers are in working condition etc.
• At all times keep in mind guest and your safety first, and drive the boats accordingly.

• Communicate with the captain for any are any guest issues and requests faced during the trip and make sure it’s communicate with appropriate department.
• Communicate regularly and as required any issues with boats or guests to the boat captain or Coordinator.
• Inform to boat captain or coordinator if any items onboard including and not limited to beverages, seasick bands, seasick bags, Kandima fact sheets/brochures need to be replaced and make sure that the carry those items as required.
• Handle guest queries in a timely and efficient manner and provide any information sought by the guest.
• Resolve guest issues to the guest’s satisfaction within your level of authority. Write incident reports regarding any incidents during the trip.
• Get feedback from guests during the trips and inform the department to ensure proper follow up and actions are taken place.
• Report any crew disciplinary issues to Fleet Manager.

• Attend training programs as designated by the resort.
• Be motivate and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.
• Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and resort goals.
• Always have a positive attitude and take initiative to resolve issues.

• Be familiar with the Transport Department, Front Office and Resort Standard Operating Procedures and ensure that they are followed.
• Contribute ideas and suggestions to enhance the procedures in the Resort.
• Actively promote the services and facilities of Kandima to guests and other stakeholders of the Resort.
• Keep updated on changes to other areas of resort product and share such information with your team and department on an ongoing basis.
• Maintain excellent grooming and hygiene and ensure all grooming standards are met in relation to personal grooming and uniform presentation.
• Comply with Resort Safety & Environment policies, initiatives and legislation.
• Abide by all Work Place Health, Safety and Hygiene regulations at all times.
• Abide by the guidelines set out in the Employee Handbook.
• Carry out any other related duties as directed by the department or the Resort General Manager.

PERFORMANCE STANDARDS:

• Specific financial measures of performance:
• To be agreed at each appraisal
• Specific non-financial measures of performance:
• To be agreed on recruitment and at each appraisal.
• General measures of performance:
• As a senior member of the department, he/she is required to set the highest standards of performance both within his department and as an example for others outside his department.
• Frequency of appraisal:
• Performance to be appraised annually
• Appraiser:
• To be appraised by the Fleet Manager

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required